HR Companies & HR Consultants in Norwalk, CT

Overview

OperationsInc is a human resources consulting and outsourcing firm based in Norwalk, Connecticut. CEO David Lewis, a longtime HR practitioner, founded the company in 2001, and it has grown to more than 150 HR and payroll specialists. It has served thousands of organizations across the United States and abroad. In 2024 Arthur J.

Gallagher & Co. acquired the firm, and the team continues to work from its Norwalk base. The company says it offers more than 200 separate services, from routine administration to specialized advisory work.

Its clients include start-ups, small and midsized companies, larger enterprises, private equity-backed businesses and nonprofits. Many are growing companies with no dedicated HR staff of their own. For them, OperationsInc acts as the outsourced people department, either on call or on a regular schedule of onsite and remote support. Companies that already have an HR team use the firm differently: they bring in its consultants for specific projects, to fill gaps, or for interim help during leadership changes.

Services

The firm covers both everyday people operations and more technical or strategic work. Main areas include:

• HR outsourcing and ongoing HR administration
• Consulting on policies, employment agreements and severance matters
• Managed payroll, payroll audits and HRIS implementation
• Talent acquisition and recruiting support
• Compensation consulting and organizational development
• Benefits administration and Affordable Care Act reporting
• Workplace harassment investigations and prevention training
• Management and staff training, including diversity programs
• HR audits, state compliance reviews and employee handbook development
• PEO exit services and exit interview programs

How They Work

Clients can choose how they pay. Support is available hourly, paying only for time used, or as a monthly fee per employee. This lets a business add or cut support as its needs and deadlines change. Work can be a few hours on one issue or ongoing support built into the client's operations. The firm also runs a strategic partner program, through which insurance brokers and other advisors refer their own clients for HR help.

Background and Distinctions

Over the years the company has added specialist teams as regulations and workplace needs changed. Examples include an Affordable Care Act consulting group formed in 2015 and later services for remote work and pandemic-era crisis management.

Lewis has presented to a large audience at the SHRM Annual Conference, and Hearst Connecticut Media has named the firm a Top Workplace several times. For Connecticut buyers, OperationsInc stands out for its local headquarters, its large team of specialists in HR, payroll, recruiting and training, and the backing of a global insurance brokerage and consulting parent company.