Is your current payroll provider costing you time, money or peace of mind? This ADP guide gives small and midsized businesses the questions to ask before switching. It starts with self-assessment questions on provider mistakes, technology, time spent on payroll, support and value, including a 10-question check of your provider's technological state. It then covers HR features worth weighing alongside payroll, from talent acquisition and people analytics to benefits, retirement and SECURE 2.0 Act support. You also get a practical transition plan covering the project team roles and the job, personal, business and payroll data your new provider will need, along with the training to expect. It closes with questions to put to any prospective provider on transition time, cost, after-hours support, data security and disaster readiness.
Questions to ask before switching providers
Thinking About Switching Payroll Providers? Critical Questions You Should Ask Right Now
Content provided by ADP
Still fielding IRS notices or spending hours on payroll after outsourcing it? ADP's guide helps you judge whether your provider is falling short, which HR features deserve a place in your next solution and exactly what data and people a smooth transition requires. Use it to walk into provider conversations with the right questions.
- 10-question technology check
- Switch data checklist
- Provider vetting questions
What you'll get
This guide walks you from deciding whether your current provider still fits, through the HR features to compare, to the people, data and questions that support a smooth switch.
Provider self-assessment
Questions on costly mistakes, outdated technology, time spent on payroll, support availability and the value you receive.
HR features checklist
Questions covering talent acquisition, talent management, HR services, people analytics, benefits, retirement and health benefits.
Transition planning essentials
The internal project roles, employee and business data, and training to line up before you switch.
Questions for new providers
What to ask about transition timing, start dates, cost factors, support hours, data security and disasters.