Accounts Payable Services & AP Automation Providers in Lexington, KY

Helpware is an outsourcing firm based in Lexington, Kentucky. It calls its model AI-enabled business process management (BPM). Its teams handle customer experience, back-office and technology work for growing brands and large companies. For buyers looking at accounts payable providers, Helpware offers staffed AP work rather than standalone software. AP is part of a wider back-office service.

Accounts payable and finance back-office work

Helpware's back-office division manages payables and receivables along with bookkeeping. The aim is fewer errors and cleaner financial records. Instead of selling a new platform, Helpware places trained staff inside the client's existing ERP and accounting systems to process invoices. It says it uses AI to help with capturing invoice data, matching invoices and flagging unusual items. Finance-related services include:

• Accounts payable and invoice processing
• Accounts receivable work, including invoicing and collections
• Bookkeeping and invoice tracking
• Data entry and order processing
• Document handling for compliance-sensitive financial operations

This suits mid-sized and large companies that want payables run by the same partner that handles other back-office or support work. It is less of a fit for buyers who only want a standalone AP software license.

Industries and wider capabilities

Helpware works with healthcare, logistics, SaaS and software, banking and financial services, fintech, ecommerce and retail, gaming and entertainment, and the public sector. Besides back-office work, it offers multichannel customer and technical support, sales and customer success teams, data annotation, and CX consulting covering strategy, technology and operations. Its AI division builds AI products and provides AI implementation and training data as services. Its technology division handles cloud, DevOps and custom software development for regulated industries.

How it works with clients

Clients can buy one service or combine several under a single managed setup. Each engagement is built around the client's own tools, processes and service-level agreements (SLAs). Staffing, workforce management, quality assurance, training and technology are run as one integrated operation. Helpware says it keeps client data safe with access restrictions, encryption, security monitoring and payment-data safeguards. According to the company, monthly staff turnover in its back-office operations is about 2.8 percent.

Background and locations

Helpware was founded in October 2015 by Andy Steuer, Alex Tereshchenko and Thomas Cornelius. Its first delivery center opened in Kyiv in 2016, followed by Manila. Later sites included Guadalajara, Cebu, Puerto Rico, Virginia, Kampala and Guam, and it entered Europe through Berlin, Poland, Albania and Georgia. In 2020 Robert Nash became chief executive.

That year the company began running its US service delivery from a Kentucky hub. Eir Partners became majority owner through a 2022 recapitalization. In 2024 Helpware bought eTeam and Unicsoft and launched its technology division. Helpware now reports 19 locations on four continents, support in more than 25 languages and over 400 client brands.

Oberlander Financial Services, PLLC is a certified public accounting practice headquartered in Lexington, Kentucky. It pairs day-to-day accounting work with fractional finance leadership, aiming to give owners both dependable books and strategic direction. Clients include S corporations, limited liability companies and nonprofit entities of varying sizes. Beyond Lexington, the firm also works with organizations in Georgetown, Nicholasville and Wilmore.

Relevance for accounts payable buyers

The firm does not market a standalone accounts payable outsourcing package or an AP automation platform. Organizations evaluating AP support should look instead at its bookkeeping, small business accounting and controller engagements. These ongoing recordkeeping services are where handling of vendor obligations would normally sit. They are complemented by cash flow forecasting and internal control reviews that help govern how money leaves a business.

• Outsourced bookkeeping and small business accounting, freeing owners from maintaining their own ledgers
• Payroll processing tailored to each company
• Part-time CFO and controller engagements focused on profitability and tax compliance
• Cash flow projections designed to help prevent a liquidity crisis
• Internal controls assessments
• QuickBooks setup, staff training, question support and file tune-ups
• Audits, reviews and compilations, offering three tiers of assurance for lenders, boards and investors
• Business tax preparation and planning

Industries and specialties

The practice highlights experience with construction companies, dental offices, healthcare providers, hospitality operators, legal practices, manufacturers and real estate businesses. It also mentions work with municipalities and charitable organizations. Its advisory menu extends into forensic accounting, business valuation, litigation support, loan preparation for bank financing, strategic and financial planning, succession planning for family-owned companies, and help forming new businesses.

A tax resolution group handles IRS audit representation, unfiled returns, payroll tax problems, liens, levies, installment agreements and offers in compromise. That group can be useful when payment or payroll issues have already escalated with tax authorities.

How the firm works with clients

Oberlander emphasizes personal attention and steady, plain-spoken communication. Staff walk owners through their financial results so they understand what the figures mean for decisions ahead. The team discusses which federal, state and local tax rules affect each company. It also says it stays reachable throughout the year rather than only at filing season.

Engagements are assembled as a custom mix of services, and the firm states it will reshape that mix as a client grows or changes direction. It describes a deliberate investment in accounting technology to improve the speed and precision of its reporting.

Clients can exchange documents through a client portal and a secure file delivery page, and new prospects are offered a complimentary consultation to scope their needs.

Background

The firm describes its culture around three principles: professionalism, responsiveness and quality. The pages reviewed do not publish a founding date, staff biographies or specific credentials beyond its identity as a CPA firm. For buyers who want a local accounting partner to manage the books behind their payables, rather than a dedicated AP software vendor, Oberlander offers a broad, advisory-oriented option based in central Kentucky.