VoIP Providers & Business Phone Companies in Reading, MA

Founded in 2003, Intervale Technologies is a compact integration firm serving commercial clients across the Boston and Cambridge area. Its work spans the tangible infrastructure inside an office as well as the software-driven systems layered on top of it. Telephony, meaning voice-over-IP platforms plus bundled internet and calling plans, forms one piece of a broader portfolio that extends to low-voltage wiring, network management, cloud hosting and AV equipment for conference spaces. Organizations weighing telephone providers may value this breadth if they prefer a single company to take responsibility for the handsets, the data network carrying the calls and the cables running through the building.

Telephony Services

Phone systems appear as a distinct category in Intervale's catalog, and voice-over-IP is included in its end-to-end infrastructure services. The firm also resells connectivity bundled with calling, along with a human receptionist service for incoming calls. This lets a customer source bandwidth, telephone hardware and call handling from one place. Because the same team mounts the switches and pulls the cabling that carries voice packets, a telephone deployment can be designed in step with the office's local network instead of being handled as an isolated project.

• Deployment of IP telephony and office phone platforms
• Bundled internet connectivity and calling plans
• Staffed call-answering coverage
• Switch installation plus certified fiber and copper wiring
• Managed IT support, Microsoft Azure deployments and links between on-premises and cloud resources
• Executive meeting room AV, videoconferencing and Zoom Rooms installations

Clientele

Intervale's stated customer base includes heads of IT departments and building managers. It also serves executives who oversee day-to-day business functions, groups that manage a company's leased and owned property, and construction firms carrying out office builds. Engagements vary in scale from a lone head office in Boston or Cambridge to uniform deployments replicated at multiple locations around the country. The firm points to a track record supporting hospital technology infrastructure. It also states that it designs systems to meet standards including NIST, HIPAA and SOC 2, which is likely relevant to medical providers and other businesses subject to regulatory oversight.

Approach

Intervale presents itself as a one-stop provider, so clients avoid disputes among separate contractors for wiring, IT and audiovisual work. It manages engagements across their full lifecycle, covering new office fit-outs, cabling for tenant improvement projects and relocations planned so that business operations keep running. For bigger clients, the firm helps draft technology plans that standardize hardware from site to site and bring more predictability to spending. Every client's environment also receives an annual review to confirm it remains current, protected and running efficiently. Prospective customers can book a complimentary hour-long consultation to discuss objectives, spending limits and existing pain points.

Profile and What Sets Them Apart

Intervale characterizes itself as a nimble firm of modest size. What separates it from a telephone-only vendor is scope. Calling services are offered next to managed cloud hosting, disaster recovery planning, unalterable offsite backup copies, centralized storage, server design and bespoke meeting room engineering. It also provides search engine optimization advice and website design. Companies that want voice communications closely integrated with their data network, physical cabling and collaboration spaces may find this combined model well suited to their needs.