VoIP Providers & Business Phone Companies in Lexington, MA

iBASIS is a wholesale telecommunications carrier based in Lexington, Massachusetts. It does not sell desk phones or office phone systems to small businesses. Its customers are other communications companies: mobile network operators and MVNOs, over-the-top (OTT) application providers, IoT businesses and XaaS platforms. These companies use iBASIS to carry international voice traffic, connect roaming subscribers and deliver messages around the world. Buyers comparing business phone vendors should know that iBASIS works at the carrier layer, behind the providers that end users deal with.

Voice and VoIP Offerings

Voice is one of the company's main lines of business. iBASIS ranks itself as the third-largest wholesale voice operator, and it says its network reaches more than 1,000 fixed and mobile destinations. Its voice portfolio is built for operators that need dependable international termination, help running their voice operations, and protection against fraud. The main voice services are:

• Managed International Voice, which lets operators hand off part or all of their international voice operations
• International Voice, a wholesale service for carrying calls to destinations around the world
• FraudLock, a tool for spotting and blocking voice fraud
• iQ360, an analytics and intelligence product that also appears in its security line
• Cloud Numbering, which supplies phone numbers for cloud communications services

For a VoIP or UCaaS provider that needs an upstream carrier, the numbering and termination services are the most relevant. Note that iBASIS is a supplier to service providers, not a hosted PBX vendor.

Mobile, Messaging and IoT

Beyond voice, iBASIS offers mobile services such as mobile data, 5G roaming, roaming hub breakout and business intelligence for operators. On the security side it offers a signaling vulnerability scanner. Its messaging business covers application-to-person (A2P) SMS monetization, global SMS coverage, an SMS monetization efficiency report and RCS messaging. For connected devices it provides IoT connectivity, eSIM technology, the Simfony IoT connectivity management platform, MVNO as a Service and fixed wireless access.

Scale and Recent Activity

The company says it serves more than a billion LTE-enabled subscribers and covers a large number of LTE destinations. It recently opened an IPX point of presence in Seattle to improve links between North America and the Asia-Pacific region. Tampnet, an offshore connectivity provider, chose its full roaming IPX suite. iBASIS also supplied mobile connectivity during the G7 Summit, and it has backed the Team Visma | Lease a Bike cycling squads for four seasons, providing connectivity at races in 20 countries. It publishes an annual ESG report as part of its corporate social responsibility work.

Who It Fits

iBASIS is a good fit for carriers, MVNOs, digital communications platforms and IoT companies that need international voice reach, number supply, roaming and messaging from one wholesale partner. The company says its goal is to help these customers move into new markets, win new customers and add revenue as legacy services become commodities. Small and midsize businesses looking for an office phone system would usually buy from a retail VoIP provider, which may itself use carriers like iBASIS behind the scenes.