VoIP Providers & Business Phone Companies in Cambridge, MA

TeamLogic IT Cambridge is the Cambridge, Massachusetts office of TeamLogic IT, a national managed IT services brand. This office is part of TeamLogic IT of Northeastern Massachusetts, which is independently owned and operated. It works with small and mid-sized organizations that want one technology partner for their computers, networks, security and communications. Buyers looking at business phone providers should know that the firm is mainly a managed services provider. Voice over IP is part of its wider infrastructure work rather than a standalone telecom offering.

VoIP and communications

VoIP is not listed on the site as a separate service, but there is evidence that the Cambridge team handles phone projects. In a published review, an architectural preservation company says the team advised on and installed VoIP to retire its traditional landlines, and also upgraded the communication tools in its conference room. The office's partner list includes bvoip and Cytracom, two hosted voice platforms that managed service providers commonly resell. That suggests clients can get cloud phone service from the same company that runs their network and devices. For many buyers, the benefit is that call quality, network performance and phone support all come from one provider.

Services and how they work with clients

Clients can hand over all of their IT, share the work with an internal IT staff, or hire the firm for individual projects. Its main services include:

• Managed IT with round-the-clock monitoring and preventive maintenance
• Co-managed IT for companies that already have in-house technical staff
• Cybersecurity and IT compliance
• Cloud services and modern workplace collaboration tools
• Backup, disaster recovery and business continuity planning
• Network management, consulting and managed AI services

Beyond the voice platforms, its partners include Microsoft through Pax8, SonicWall, Sophos, Proofpoint, Keeper and Axcient. The company says it tailors each solution after learning a client's goals and challenges, rather than applying one fixed package.

Industries served

The site names accounting, construction and contracting, education, financial services, government, healthcare, legal, manufacturing and distribution, and non-profit organizations as focus markets. Published reviews come from a Cambridge-area brewery, a payroll firm, a marketing agency, a manufacturer and a non-profit.

Background and team

Don Lowe, a longtime franchise executive, founded TeamLogic IT in 2005. The network now reports more than 350 locations, over 1,700 engineers and technicians, and upwards of 147,000 managed devices. Locally, the office is led by President and Owner Andy Hackett, who has been with TeamLogic IT for more than 13 years. Before that, he worked at Verizon and was involved with Red Sox radio while studying at Northeastern University. His team includes a vice president of operations, a chief technology advisor, a chief solutions architect and a director of support services who oversees the network operations center. Several of them have been with the company for a decade or longer. For buyers, the appeal is a locally led team backed by the training, tools and vendor relationships of a nationwide network.