VoIP Providers & Business Phone Companies in Burlington, MA

Headquartered in Burlington, Massachusetts, Vodia Networks develops software for business telephony, with a multi-tenant PBX as its flagship offering. The firm has roughly twenty years of experience in voice over IP, and installations of its software can be found in about 45 nations. Its clientele splits into two camps. The first consists of organizations that operate a phone system for their own use. The second is made up of telecom carriers, ISPs and MSPs that package hosted telephony under their own names and sell it to the companies they serve.

Platform and products

At the center of the lineup sits the Vodia PBX, which may be deployed in a public cloud, on hardware a business owns, or through a hybrid of the two. It is also available as a listing on the AWS, Azure and DigitalOcean marketplaces, so buyers can be billed through cloud accounts they already hold. The vendor avoids locking anyone into one particular hosting arrangement or into infrastructure it operates itself. Alongside the PBX, Vodia provides a session border controller (SBC) and client applications for desktop computers as well as Android and iOS devices. Release 70 introduced a redesigned administration interface, real-time dashboards that can raise alerts, improved efficiency for very large deployments and more sophisticated routing options. Additional management software rounds out the catalog: an analytics package for the PBX, a wallboard display, a monitoring tool and a billing component.

Broad interoperability is central to how Vodia markets itself. By the company's count, its software works with roughly 490 models of IP handsets, over 100 SIP trunking carriers and approximately 75 customer relationship management platforms. Connections to Microsoft Teams, WhatsApp and the Jitsi video meeting service are offered as well.

AI and automation

Rather than operating as a separate service, Vodia's AI voice agents are built directly into the PBX. Callers can speak conversationally to them instead of pressing digits to navigate a menu tree. When a human needs to take over, the agent passes the call along while preserving what has already been discussed. The agents can also kick off automated processes, for instance recording information in a CRM, depending on the caller's request. Each customer chooses how artificial intelligence is applied and where it is hosted, including the option of running private or self-hosted models. According to Vodia, the company does not look at the call data of its customers.

Industries served

Tailored offerings exist for a number of sectors:

• Medical offices, laboratories and hospitals, featuring routing of patient calls, voice-driven scheduling of appointments and encrypted electronic fax
• The hospitality trade, with connections to property management platforms including Oracle Hospitality, Protel and Shiji
• Long-term residential care and post-acute recovery providers, featuring call distribution, overhead paging, recording of calls and emergency notifications
• Telecom companies, ISPs and MSPs seeking white-label hosting for many tenants
• Shipping and cruise lines, government agencies and property businesses

Security and working with Vodia

For protection, the platform assigns permissions by role, distinguishing among administrators, partners and tenants. Both the media of a conversation and its signaling can be encrypted, and the system offers two-factor login along with scheduled backups. Since organizations have the option of hosting the software on their own, they retain ownership of their settings and their call logs. The bulk of Vodia's business is conducted through a reseller channel, supported by a dedicated portal for partners, adaptable licensing terms, professional services and support plans that carry a fee. Prospective buyers may evaluate the product at no cost for a 60-day period before committing to a purchase.