Medical Billing Companies & Consultants in New Rochelle, NY

Overview

Sonder Medical Management LLC is a medical billing company whose main office is in New Rochelle, in Westchester County, New York. It handles billing for medical offices and healthcare organizations that would rather outsource their revenue work than build an in-house billing department. The firm says its whole team works in the United States, so its staff are not offshore.

Services

Its main service is full medical billing for provider offices. It also follows up on unpaid patient balances. When an account becomes overdue, the firm contacts the patient through a planned series of emails and phone calls. It will also take billing questions directly from a client's patients, which means the practice's front desk doesn't have to handle every statement or payment question.

• Full medical billing for provider offices
• Billing plans designed around each organization
• Email and phone follow-up on overdue patient balances
• A direct line for patients with billing questions
• Billing processes that follow HIPAA requirements

How It Works With Clients

The firm doesn't sell one standard package. It builds each billing plan around the client's needs, so practices of different sizes and setups can get a service that fits how they already run. It also says it gives clients their costs before work begins and that it doesn't charge hidden fees. That can make budgeting easier for a practice weighing an outside firm against hiring its own billers.

The billing staff work closely with each client's office. The goal is to handle patient accounts the way the practice wants, including how patient-facing billing contacts are handled. For practices that worry about losing control of their patient relationships when they outsource, this shared approach may be an important point to look at.

Why Practices Outsource

Sonder Medical Management argues that outsourcing billing is mainly a business decision. A practice needs steady income from the care it provides, and it also needs to keep overhead down. The firm presents its service as a way to support collections while avoiding the cost of salaries, training and management for an internal billing team.

Compliance and Privacy

The company says it follows HIPAA privacy and security rules. It describes its operations as aligned with the 1996 federal law and with the standards set by the U.S. Department of Health and Human Services for protecting patient health information. Buyers who need to check data handling should ask the firm for its detailed policies.

Points for Buyers

Practices in and around New Rochelle and the wider New York area may want a billing partner with a local office and a team based entirely in the United States. Before deciding, buyers should ask how plans are structured, how overdue patient accounts are worked, and which specialties and practice management systems the firm supports, since its public material gives little detail on these points.