CRM Consultants & Implementation Partners in Westerly, RI

Overview

FullRange CRM Consulting, LLC is a consulting and technical services firm that focuses on Zoho. It helps organizations plan, build and maintain their customer relationship management systems. As a certified Zoho partner, the company works across the vendor's large catalog, which now includes over fifty separate applications for sales, finance, commerce and workflow automation. It does not limit itself to a single module. Instead, it can take a client from a first CRM rollout through to a wider, connected Zoho environment.

The firm has two bases, one in Rhode Island and one in Utah, and takes on clients throughout the United States. The Rhode Island office makes it a practical choice for New England buyers who want a partner within driving distance, and the Utah office gives it a presence in the Mountain West. The company has also joined the Utah Manufacturers Association. It writes about how manufacturers can replace disconnected systems with a single Zoho One platform, which suggests a particular interest in manufacturing clients.

Services

Its services cover the whole life of a CRM project, from configuration to day-to-day help after launch. The main service lines are:

• Zoho CRM implementation: configuring and customizing Zoho CRM so that pipelines, roles and automation match how a company actually sells and what it wants to achieve
• Custom database development: designing purpose-built databases for organizations whose data does not fit neatly into packaged software
• Data migration: moving records out of older platforms into Zoho or a custom database, with validation checks meant to prevent lost records
• Training and ongoing support: practical instruction for staff and continued help after go-live
• Zoho One and integrations: linking Zoho to the accounting, marketing, HR and other tools a business already uses
• IT and technical support: help with the CRM environment, its integrations and related business systems

How they work with clients

The firm's approach is to fit the software to the business, rather than asking the business to adapt to generic templates. It presents its custom database work as an alternative to oversized off-the-shelf products, and it shapes each CRM setup around the client's team and goals. The company notes that many businesses lack the in-house time to map their sales process, design automation and train employees on their own. It offers its implementation service as a way to fill that gap. For organizations already using Zoho, it also customizes layouts so that screens and records are arranged to suit the client.

What sets them apart

For buyers comparing implementation partners, FullRange stands out in three ways. It is a certified Zoho partner, it will go beyond CRM into custom database design, and it puts weight on support after launch through training and technical help. It may suit companies that want one partner to handle CRM configuration, data conversion, links to existing applications and long-term system support. This is especially true for companies considering a move to the Zoho One suite.