CRM Consultants & Implementation Partners in Reno, NV

Chapter247 Infotech is a software development and IT consulting company that builds custom business applications for clients in a range of industries. Customer relationship management is one part of a wider custom engineering practice, and the firm designs these systems around each client's own processes. It does not resell packaged CRM products. That makes it a natural choice for organizations that want software shaped to their operations rather than a licensed platform adjusted to fit.

CRM and related services

Within its web development group, the company offers CRM solutions alongside tailored ERP systems. Its stated aim for CRM work is to let customers receive good service with little friction and to deepen the bond between them and the business. Because a CRM rarely stands alone, the same teams cover the surrounding work:

• Custom CRM design and development
• ERP solutions for resource planning
• Web portals, CMS builds and enterprise web applications
• Native and cross-platform mobile apps that work in step with web products
• Data engineering and analytics
• AI integration, machine learning and automation
• Cloud infrastructure and optimization
• Support and maintenance after launch

One of its published case studies describes a platform for creating chatbots, intended to sharpen lead generation. The project involved business intelligence, marketing and sales, and customer retention, all topics that overlap with CRM. The engineering stack leans on JavaScript and PHP technologies, including React, Angular, Vue.js, Node.js, Laravel and CodeIgniter, with MySQL, PostgreSQL, MongoDB and Firebase for data storage.

Clients and industries

The company describes three kinds of customers. Startups receive proofs of concept and minimum viable products, so ideas can be shown working to stakeholders before full production. Growing businesses get tailored services across several distribution channels, backed by customization skills.

Mature enterprises begin with an analysis of how legacy systems interact and depend on one another, after which the firm integrates new solutions, simplifies existing ones, or carries out upgrades, re-engineering and migration with the goal of reducing total cost of ownership.

Industries named on its site include retail and e-commerce, shipping and logistics, education, healthcare, insurance and real estate. Case studies cover customized virtual retail stores, a cloud-based electronic health records system for school wellness programs, and performance improvements to an existing learning management platform.

Team and background

Chapter247 reports more than 14 years in business, over 1,000 finished projects and clients in more than 15 countries. Its staff of over 100 includes roughly 70 software engineers, 10 data engineers, 9 business analysts, 5 UX consultants, 5 QA engineers and 5 project and delivery managers.

For CRM buyers the analyst group is worth noting, since a custom system succeeds or fails largely on how well requirements are understood. On cloud work, the firm states that it holds AWS consulting partner status through Amazon's partner program.

Ways of working

Each client is assigned a dedicated delivery manager. Working hours can shift to suit the client's time zone, and projects are covered by a strict non-disclosure policy. Day-to-day communication runs through Slack, JIRA and Trello. Customers can engage a whole project team or bring in individual developers through staff augmentation. Anyone comparing CRM partners should keep in mind that Chapter247 is a custom development provider, not a specialist implementer of one commercial CRM brand.