CRM Consultants & Implementation Partners in Iselin, NJ

Queue Associates is a Microsoft partner that helps organizations choose, deploy and support Dynamics 365 business applications, with particular depth in the customer-facing CRM tools of that suite. Jeffrey Goldstein founded the company in New York in 1992 and still serves as Global Managing Director. A New Jersey office opened in 1993.

The firm started out in accounting and business management services, and its tight alliance with Microsoft later opened the door to international markets. Organizations that prefer a single partner for both CRM and ERP, covering finance and operations, will find that Queue works in both areas.

CRM and Dynamics 365 offerings

For sales, service and marketing teams, Queue implements and supports the Dynamics 365 customer engagement applications. The website provides separate quote paths for ERP and CRM projects, and the related products include:

• Dynamics 365 Sales, for handling leads, opportunities and accounts
• Dynamics 365 Customer Service and Field Service
• Dynamics 365 Customer Insights and Customer Voice, for marketing and gathering customer feedback
• Dynamics 365 Copilot, an AI assistant that spans CRM and ERP information
• Power Platform, Azure and Microsoft 365, used to extend and link the core applications

Queue states that it adapts Copilot to the specific functions of each client's sector. The assistant can condense records into summaries, draft email text, and respond to questions about opportunities, leads, meetings and account news in a chat window, and it connects with Outlook and Teams. Smaller and mid-sized companies running Dynamics 365 Business Central receive CRM capabilities inside that product, spanning sales, service and marketing interactions. Queue ties these applications into the broader Microsoft environment by way of Dataverse.

How the firm works

Queue says it prefers practical business understanding to academic, by-the-book methods. Its team draws on CPAs who also hold MBAs, along with seasoned finance, HR and supply chain professionals. That mix is useful for organizations that need customer data to flow dependably into accounting and operations.

Queue also assists clients moving off legacy systems and supports Dynamics GP, SL and NAV for those heading to the cloud. Customer testimonials on the site highlight prompt replies, solid project management and diligent troubleshooting, and one client describes working with the firm for over fifteen years.

Industries and reach

Queue organizes its solutions by industry, among them:

• Manufacturing and distribution
• Financial services
• Healthcare
• Retail and food service
• Public sector and government contractors
• Professional services

Today the company serves customers throughout the Americas, EMEA and APAC. Over time it added offices in London, Hong Kong, Long Island, Atlanta, Phoenix, Toronto, Singapore, Boca Raton, Bermuda, Germany, Italy, China, the Philippines, India and Melbourne. Queue carries Microsoft Solutions Partner designations for Business Applications, Modern Work and Azure Infrastructure, following many years at the highest Gold partner tier.

Its honors include Microsoft awards from 2004 and 2017, a 2022 global partner-to-partner award from IAMCP, and a 2023 NJBiz technology leadership award presented to Goldstein. For buyers comparing CRM options, the firm offers more than three decades of Microsoft experience and the capacity to treat CRM and ERP as one combined effort.