CRM Consultants & Implementation Partners in Fargo, ND

IT Partner, LLC is a Microsoft-focused technology firm with a Fargo, North Dakota office that helps organizations run their operations on Microsoft cloud platforms. Its Fargo site presents the company mainly as a cloud migration and managed services provider, and Microsoft Dynamics CRM appears as one of several Microsoft areas in which it builds custom solutions.

Buyers looking for a dedicated CRM-only consultancy should keep this in mind: for IT Partner, CRM work sits inside a broader Microsoft practice rather than standing alone.

Background and credentials

The firm says it has held Microsoft Gold Partner status since 2006 and calls itself one of the earliest participants in Microsoft's Cloud Accelerate partner program. It also says it was an early adopter of Office 365 in 2011 and one of the first providers to offer that platform to customers as the foundation of their IT environment.

The site quotes a Microsoft announcement naming IT Partner that year's recipient of a Microsoft partner-of-the-year honor for Area Operations Excellence, which recognized its technical skill on the Office 365 and Azure platforms and its work helping customers adopt those tools.

CRM and Microsoft solutions

The company describes two main lines of work: custom solutions built on Microsoft technology, and ongoing managed IT services. The solution areas it lists are:

• Microsoft Dynamics CRM
• Office 365 and Exchange
• SharePoint
• Microsoft Azure
• Skype for Business, previously known as Lync
• Hyper-V virtualization

For CRM buyers, this means Dynamics CRM work can be combined with the surrounding Microsoft stack, such as email, document collaboration in SharePoint and cloud hosting on Azure. The site does not publish details of a step-by-step CRM implementation method, case studies or the size of its Dynamics team, so prospective clients will want to ask about specific CRM project experience when contacting the firm.

How they work with clients

Much of the home page is about moving businesses to the cloud so staff can reach data, hold meetings and collaborate from almost any location and device. Security is another theme: the firm points to the enterprise-grade protection and privacy controls in Office 365 and Azure as a way to safeguard employees, customers and company information.

IT Partner also resells Office 365 subscriptions, and it highlights support after the sale. It says it stays involved once seats or services are bought and usually handles customer issues first, before they are escalated to Microsoft's own engineers.

The company says it values long-running relationships and wants clients to treat it as a trusted technology advisor rather than a one-time vendor. It also says that automatic updates and simpler cloud administration let customers stay current and concentrate on their core work.

Who it suits

The Fargo site does not name target industries or company sizes. IT Partner is likely to suit organizations that are already using or moving to Office 365 and Azure and want one partner to handle migration, licensing, support and Dynamics CRM together. Companies that need deep CRM specialization, or support for CRM platforms outside the Microsoft ecosystem, should confirm the scope of the firm's CRM services before signing on.

Stoneridge Software operates as a Microsoft business applications consultancy that helps organizations select, deploy and maintain Dynamics 365 and related Microsoft cloud tools. Founded in 2012 and based in the Midwest, the firm works with North American clients from offices in Minneapolis, Fargo and Winnipeg. For buyers in North Dakota, the Fargo office provides a nearby point of contact for CRM and ERP projects.

CRM and Customer Engagement Work

On the CRM side, the company implements the Dynamics 365 customer engagement applications: Sales for pipeline tracking, forecasting and activity management; Customer Insights - Journeys for segmented campaigns and lead nurturing; Customer Service for case handling and self-service; and Field Service for mobile technicians.

It also supports organizations still running older on-premises Dynamics CRM and offers a defined path for moving those systems to the Dynamics 365 cloud. One published client story describes a hearing technology manufacturer adopting Customer Insights to grow revenue and streamline operations.

Beyond CRM, the firm handles finance and operations software such as Business Central, Finance, Supply Chain Management and Project Operations, plus the Power Platform (Power BI, Power Apps, Power Automate, Power Pages and Copilot Studio), Microsoft 365 and Azure. This breadth lets clients connect customer data with accounting, inventory and reporting systems under one partner. Core service lines include:

• Implementation, project management and organizational change management
• Consulting, solution architecture, development and customization
• Integrations, data insights and cloud consulting
• Upgrades from legacy GP, NAV, AX and on-premises CRM
• Recovery of troubled Dynamics projects
• End-user training and ongoing support
• Microsoft license management
• AI readiness assessments and Copilot adoption programs

Approach and Industries

Engagements follow a five-stage method: an initial discovery stage that sets scope and budget, a design stage that produces a detailed blueprint, an iterative build stage in which consultants and developers involve end users, a launch stage with training, and a post-go-live stage of continued assistance. The team has also authored a book on running Dynamics 365 projects successfully.

Industry focus areas include manufacturing (process, life sciences and configure-to-order segments such as apparel and furniture), food and beverage, agriculture (including ag retail, commodity processing and seed supply), construction, distribution, professional services, nonprofits and field service organizations. Named clients include Minn-Dak Farmers Cooperative and the Arbor Day Foundation.

Credentials and Background

Stoneridge holds Microsoft Solutions Partner status and has repeatedly been named to Microsoft's Inner Circle program for Business Applications, a group that offers feedback to Microsoft on its Dynamics roadmap. The firm is led by CEO Eric Newell, and its stated values center on tenacity, client focus, integrity, technical excellence and enjoying the work.

It has collected several regional and national workplace awards, publishes client satisfaction survey results, and invests in education through webinars, a monthly podcast, a monthly livestream and a regularly updated blog. Its Winnipeg office came from the former Prophet Business Group, and at least one long-time client notes that the company was previously known as DFC Consultants.