CRM Consultants & Implementation Partners in Columbus, MS

Overview

BTM Solutions, Inc. is a business software reseller and consulting company located in Columbus, Mississippi. It helps small and mid-sized organizations choose, install and maintain software for running their operations. Customer relationship management is one piece of a broader portfolio that also covers accounting, ERP, manufacturing, inventory and warehouse tools. Buyers who want CRM connected to their financial and operational records can therefore work with a single provider for the full solution.

Products and Capabilities

The company is closely associated with the SouthWare Excellence Series, a product line its founder has sold and supported since 1982. It also promotes AppCentral, an AI-embedded platform meant to bring functions from customer service through delivery into one environment. The catalog extends well beyond CRM:

• General ledger and payroll
• Inventory control and warehouse management
• E-commerce and barcode integration
• Manufacturing, HVAC and food processing applications
• Lot traceability and pharmaceutical track and trace

Services

BTM supports a software project from the first planning discussions through long-term care after launch. Before work begins, it prepares a written implementation plan that acts like a business plan for installation, training and upgrades, and spells out in advance what is expected of the client and of its own personnel. The firm says it arrived at its own methods after trying several approaches over the years.

• Installation, upgrades and data conversion
• Customization and enhancements
• Training delivered on site, off site and over the web, plus fast-track and multi-day options
• Electronic manuals and documentation
• Phone, remote access and technical support
• Optimization consulting and software release updates

Because businesses change, BTM also schedules regular utilization reviews. These check that clients keep getting a return on their investment and help them take up new technologies and good practices as they appear.

Clients and Industries

Customers range from small and mid-range firms to large retail companies. They operate in manufacturing, distribution, retail, wholesale and service sectors, and installations exist across the United States. BTM has assisted clients with ISO 9000 certification and built a recall program for food processors, aimed at recalls tied to homeland security concerns. Since its knowledge in certain areas drew recognition, it formed a separate consulting division.

History and People

Tim Beckett started the company in 1998 by purchasing the mid-range computer division of the Business Equipment and Supply Company, known as BESCO, where he had joined in 1981. Some colleagues from that division moved over with him when the doors opened.

Today the staff includes graduates of Mississippi State University, Mississippi University for Women and the University of Tennessee at Martin, along with a practicing CPA and a specialist in manufacturing support. The company reports more than 75 years of combined accounting experience across its team.

What distinguishes BTM is its accounting orientation and its emphasis on personal contact. Support staff hold accounting degrees, and the same people who resolve problems also lead training sessions. Callers reach a person rather than a voicemail loop.

The firm describes itself as being in the people business, and its mission statement commits it to operating honestly and in line with Christian values. For organizations weighing CRM partners, BTM suits those planning CRM as part of a larger accounting and ERP effort more than those seeking a standalone CRM tool.