CRM Consultants & Implementation Partners in Topeka, KS

NexLynx, Inc. is a technology provider based in downtown Topeka, Kansas. It works with small and mid-sized organizations, and with individual users, in Topeka and nearby communities. The firm doesn't focus on one discipline. Instead, it acts as a single technology partner covering IT support, managed services, web hosting, website design and cloud email.

For buyers comparing CRM partners, the most relevant offering is MaiLynx MailMarketer and Survey. This hosted platform combines contact management with email marketing, and NexLynx supports it from its Topeka office.

CRM and Marketing Platform

MailMarketer is sold as a cloud subscription, so clients don't have to buy or run their own servers or software. It belongs to the wider MaiLynx suite, which NexLynx builds from vendor technology including Microsoft, SmarterTools, GFI and Interspire. Because the company hosts the service itself, users can get help from a nearby team instead of relying only on a distant vendor help desk. Its main capabilities are:

• Building, sending and measuring HTML email campaigns
• Automated responder sequences for follow-up messaging
• Contact list and customer record management
• Event communications
• Survey forms tied to individual campaigns

Managed IT and Infrastructure

Most of NexLynx's work involves serving as an outsourced IT department. Its technicians support servers, desktops, software and networks through on-site visits, in-shop repair, phone help and remote sessions.

Its managed remote services include secure remote access, hosted antivirus built on GFI VIPRE, daily health checks with ongoing monitoring of critical systems, and patching for Microsoft, Adobe, Apple, Google, Java and Firefox software. Monitored cloud backup is also available. For business continuity, the team designs setups that range from daily offsite copies to on-premise and off-premise virtualization nodes.

It also deploys server and desktop virtualization in private cloud environments and offers network security auditing and reporting.

On the communications side, the MaiLynx suite includes managed email with threat filtering, continuity during outages, outbound relay and domain-wide disclaimers. Optional add-ons cover mobile synchronization via ActiveSync, a 90-day message backup and a ten-year compliance archive. Organizations that already run their own mail server can use Exchange editions of these services. NexLynx also provides website hosting, custom site design, local search optimization, domain registration and help with purchasing computer hardware.

Industries Served

The company says it has support experience in a range of sectors, including:

• Accounting and banking
• Construction and printing
• Dental and medical practices
• Law firms
• Retail

NexLynx started offering IT support to local businesses more than 25 years ago, and it has offered web hosting and design since 1995. Its staff work regular weekday business hours and also provide emergency service around the clock. Clients can buy prepaid blocks of service time at a discount.

The company's main selling point is accountability: one local provider handles everything from network hardware and security to hosted email, websites and the marketing platform that holds customer contacts. Buyers should know that its CRM capability is part of an email marketing tool.

The site does not describe a separate consulting practice for large third-party CRM systems, so organizations that need enterprise CRM implementation may want to confirm the scope directly.