CRM Consultants & Implementation Partners in Branford, CT

BigSolve (legally BigSolve LLC) is a Salesforce consulting firm based in Connecticut. It works only on the Salesforce platform. The company calls itself a Salesforce Select Partner with a strong focus on Agentforce, and it offers its small, certified team as a boutique alternative to large system integrators. Its projects include new deployments, the cleanup of existing orgs that have become cluttered or fragmented, and support after launch.

Services

The firm groups its work into five practice areas, mostly built around Sales Cloud, Service Cloud, Data 360 and Agentforce:

• AI and Agentforce: checking whether CRM data is ready for AI, configuring prebuilt or custom Einstein and Agentforce models, building them into daily processes and retuning them over time with Prompt Builder and Flow.
• Analytics: reporting with Tableau, CRM Analytics, Data 360 and native Salesforce reports, including KPI definition, predictive models and training for staff who use the dashboards.
• Custom development: Apex, Visualforce and Lightning Web Components; REST and SOAP APIs; custom object and schema design; and automation with Flow, triggers and validation rules.
• Implementation: Salesforce rollouts sized to the client's operations, followed by later refinement.
• Integration: connecting Salesforce to the other applications a business already runs.

How it works with clients

BigSolve uses a four-stage method: discovery, design, build and deployment. It says clients deal directly with the engineers on their project and are not handed off to unfamiliar staff. On AI projects, the firm stresses the step from pilot to production. Prompt templates are based on the client's own historical cases. Guardrails are tied to record status and workflow rules.

A regression suite built from earlier misclassifications is scored automatically before each release. BigSolve reports that an agent built this way for an online used-car marketplace has kept a pass rate above 95 percent since going live.

Its published case work includes two examples. A global healthcare organization had been exporting five Salesforce reports to Excel every week; BigSolve replaced that routine with five departmental Tableau dashboards on live data, which the firm estimates saves about 15 hours a week. A business financing company had been routing deals to lending partners by hand; BigSolve built a custom submission engine that more than halved the time from deal creation to lender outreach and removed manually written emails.

Industries and credentials

The firm reports project experience in automotive, construction and real estate, financial services, healthcare and life sciences, nonprofits, technology, manufacturing and retail. Client feedback on its site comes from organizations such as Peddle, Medusind, High Power Capital, Strong Capital Funding, AtlasOne Fund and Pawsitive Teams. The comments mention territory management, email deliverability, API work, workflow automation with Agentforce, and staff training.

BigSolve has been a Salesforce partner since 2022. It reports more than 55 Salesforce certifications, over 100 completed projects and a 100 percent customer satisfaction score, and Clutch has named it among top AI and CRM firms. The company says it aims to be a long-term partner that stays involved after go-live, and one client review praises a team member named George for his grasp of current AI technology.