CRM Consultants & Implementation Partners in Anchorage, AK

Arctic IT is an Anchorage-based technology firm that has delivered Microsoft-focused consulting since 2002. It is Alaska Native-owned, operating under Doyon, Limited as one of its subsidiaries, and keeps a second office in Plano, Texas. Arctic IT implements and supports the customer engagement applications in Microsoft Dynamics 365. It also provides the ERP, analytics and cloud services that often surround a CRM project.

CRM products and capabilities

The firm's customer engagement practice centers on three Dynamics 365 applications. Dynamics 365 Sales is the successor to Dynamics CRM. It gives sellers configurable dashboards, guided engagement and pipeline insight. Dynamics 365 Customer Service helps support teams handle cases across channels with AI-assisted recommendations. Dynamics 365 Field Service covers work orders, technician scheduling, predictive maintenance and parts visibility on mobile devices.

Arctic IT positions these tools for mid-sized and larger organizations. It highlights several features:

• Role-based security that extends down to individual fields
• A single customer record holding communications and documents
• Native ties to Outlook, Word and Excel

The same platform also hosts Dynamics 365 Finance, Supply Chain Management and Commerce, so clients can bring front-office and back-office data together. Deployments can run in either the Microsoft commercial cloud or the Government Community Cloud.

Services

Beyond licensing and setup, the company offers a broad service catalog:

• Dynamics 365 implementations, including migrations off Dynamics GP and Dynamics AX
• Ongoing application support through its ArcticAscend program
• Managed IT services under the ArcticCare name
• Custom Power Platform apps that connect with existing systems
• Application and data integration plus Power BI reporting
• Cloud migration, Azure solutions and Zero Trust security
• End-user training and AI readiness assessments

It also works with ServiceNow, including its customer workflow tools. The firm offers its own tribal and gaming applications as well, covering accounting, enrollment, courts and self-service portals.

How engagements work

Arctic IT describes a staged approach. Projects begin with conversations about a client's technology needs. Solution architects then draft a tailored roadmap so that scope and expectations are agreed before build work starts. The firm carries the project through implementation and can stay involved afterward for support or managed services. It treats long-term relationships as central to how it operates.

Markets and background

The company serves federal agencies, state and local governments, tribal governments, tribal enterprises and casinos, and commercial businesses. Its published case studies include:

• Data governance work for Oklahoma's Eastern Shawnee Tribe
• A recreation point-of-sale system for the National Park Service
• Fraud investigation management for the Special Investigations Bureau in Solano County
• A cloud consolidation for Alaska Rubber Group
• A cloud financial system for Santa Ana Star's casino hotel

Arctic IT is a Microsoft Solutions Partner. Its staff credentials include a Microsoft MVP, a solution architect recognized under Microsoft's Dynamics 365 FastTrack program, and several Microsoft Certified Trainers. The firm stands apart from partners focused on a single application through its government and tribal experience, its Alaska Native ownership, and its ability to combine CRM with ERP and cloud infrastructure work.