VoIP Providers & Business Phone Companies in North Smithfield, RI

IT Support RI is a managed IT services provider based in North Smithfield, Rhode Island, that has worked with small and mid-sized organizations across Rhode Island, Connecticut and Massachusetts since 2002. Alongside help desk, cybersecurity, cloud email and compliance work, the firm offers managed VoIP phone systems, positioning itself as a single local partner that can take responsibility for a company's phones together with the rest of its technology.

VoIP and business phone services

The phone practice is aimed at businesses moving off aging on-premises PBX equipment and onto cloud-hosted calling. The company is a 3CX partner and builds deployments on that cloud platform, designing extensions, call flows and multi-location setups to suit each client. Engagements typically cover:

• System design and deployment, including network readiness checks and QoS configuration
• Porting of existing business numbers with staged cutover plans and temporary numbers when needed
• Auto-attendant menus, ring groups, call queues and separate routing for business and after hours
• Voicemail-to-email with individual and shared mailboxes and custom greetings
• Mobile app setup for iOS and Android plus softphone clients for Windows and Mac
• Failover routing for internet outages, user adds and removals, and continuing troubleshooting

Prospective clients can begin with a no-obligation VoIP readiness call, during which the team reviews the current phone arrangement, number of users and call flow before outlining what a migration would involve. Staff training on the new system is included as part of onboarding.

Who they serve

The company describes its best fit as organizations of roughly ten or more employees that depend on computers, cloud applications and security, especially those with compliance obligations, several sites or remote workers. Industries it highlights include:

• Biotechnology and manufacturing
• Healthcare practices and optometrists
• Non-profits
• Law, accounting and engineering firms
• Insurance agencies and logistics companies

Beyond phones, it handles Microsoft 365 migrations, cybersecurity, managed antivirus, remote server monitoring, disaster recovery, network organization and compliance support for HIPAA, NIST, DFARS and ITAR. It can replace an incumbent provider through a structured onboarding process or work in a co-managed arrangement alongside an internal IT department.

Background and approach

The business remains owned by its two original founders, and its leadership includes co-CEOs Paul Riendeau and Nick Bernfeld. Its staff is entirely US-based along the East Coast, and support is never outsourced. Technicians undergo yearly background checks and hold HIPAA certifications, and every client is assigned a dedicated account manager. Help is delivered remotely, by phone or on site during weekday business hours, with emergency service available. The company has appeared on growth and industry lists from Channel Futures (MSP 500), CRN and Providence Business News, and it publishes I.T. Free Fall, a book for business owners on steering clear of common technology problems. For buyers comparing phone vendors, its main distinction is combining VoIP with full managed IT under one local team.