VoIP Providers & Business Phone Companies in East Providence, RI

Opti Solutions, which brands itself as OptiSolutions, is a Rhode Island company based in East Providence. It sells business phone service along with a wide range of other services for small and mid-sized organizations. Its phone and communications work goes by the name OptiVoice. The same company also offers managed IT, cybersecurity, payment processing, payroll, web design, marketing, media production and print. It is aimed at owners who would rather work with one provider than manage separate vendors for phones, computers, payments and promotion.

VoIP and Communications Offerings

OptiVoice is built around hosted, cloud-based phone systems. Staff can make and take calls at their desks, from home or while traveling. The company manages these systems for the client instead of leaving setup to the customer. Features it highlights include:

• Cloud-hosted VoIP phone systems
• Automated attendant greetings and menus
• Call routing and call queues
• Voicemail delivered to email
• Mobile and remote calling access
• Unified messaging and unified communications
• Connectivity services

The same team often looks after a client's network and computers, so OptiSolutions presents its phone service as connected directly to that setup. Buyers can start with phones only, or add phones later after starting with IT support. The company says its services are built in pieces, so clients can add more over time.

How They Work With Clients

New clients usually start with a free Business Optimization Review. In this meeting the firm looks at how a company operates and suggests which services would help and which would not. The site lists these support commitments: monitoring around the clock, a target of 15 minutes to respond to critical emergencies, and on-site visits within two hours across Rhode Island and southeastern Massachusetts. Elsewhere in southern New England, on-site visits are promised within four hours, and remote help is offered nationwide. Managed IT plans are billed at a flat rate. Technology partners include Fortinet, SonicWall, WatchGuard, Barracuda, ESET, Huntress, Cisco, Cradlepoint, Microsoft, Google Workspace and AWS. TD Synnex and ADI are its distributors.

Background and Team

Founder and owner Joshua Luis Pereira started the business in East Providence in 2009. His background includes technology for police agencies, public-safety systems, school networks and running small firms. He is involved in the day-to-day work. He is also active in the local business community, where he speaks at networking events and mentors entrepreneurs. Nancy Ellen Pereira, an enrolled agent, is finance director and has more than 12 years of financial management experience. The company says it has supported over 100 businesses. One case study describes rebuilding an appliance retailer's systems, phones included, within 72 hours after a major failure. Another describes taking a client with 45 endpoints to 99.9 percent uptime. The site also quotes the East Providence Area Chamber of Commerce recommending the firm to its members.

For buyers in the Providence area, the main reason to choose this firm is having everything in one place. OptiSolutions suits organizations that want phones, IT, security and back-office work handled by one local team, led by its founder, that is responsible for the whole arrangement.