VoIP Providers & Business Phone Companies in West Fargo, ND

Overview

NetCenter Technologies is a technology firm in West Fargo, North Dakota, that has been installing internet-based telephone systems for local organizations since the late 1990s. Business phone service sits alongside managed IT, network security, cabling, audiovisual, surveillance and building access work. This lets companies rely on a single vendor for their voice, data and physical security infrastructure instead of coordinating several contractors.

VoIP and Business Communications

Voice communications are where the company started. Its team helps businesses choose a hosted (cloud) phone platform suited to their requirements, then installs it in the office and maintains it afterward. The firm has also deployed on-premises equipment. One West Fargo client, a veterans' post, had NEC telephone components installed in a new building together with audio and video systems.

Because NetCenter also runs structured cabling and network projects, the same group that sets up the phones can design the wiring and data network a VoIP system depends on.

Services relevant to buyers comparing phone providers include:

• Selection of cloud-based phone systems matched to a client's needs
• On-site installation and continuing maintenance of VoIP phones
• NEC telephone system installation
• Voice and data cabling, including fiber optic work
• Managed IT services with remote monitoring and routine updates
• Network security, plus data backup and recovery
• Conference room audiovisual, video surveillance and door access control

How They Work With Clients

The firm's approach covers the full lifecycle of a system. It advises on which technology fits, puts it in place, and supports it for years afterward. Client feedback published on its site describes a team that responds quickly and tries to anticipate problems before they cause downtime.

A Fargo psychiatric practice credited the staff with helping it move most of its providers to working from home within days while keeping patient privacy and security intact, which shows experience with healthcare settings. Other clients compare the managed IT relationship to having an in-house IT department. Technicians receive ongoing training so they keep pace with new products.

History and Team

Don Rubertus founded the business in January 1997 as Network Center Communications, after 14 years in telecom. According to the company, it became the first local provider to install a VoIP phone system, doing so in its founding year.

Co-owners Kent Bergeron, now Executive Vice President, and Jim Nagel, a Project Engineer, helped build the early business around communications, cameras, access control, AV and cabling. IT services were added in 2008, and the company adopted the NetCenter Technologies name in 2019. Sales Manager Chad Byram joined as the fifth employee in 1997 and started as a technician.

Controller Lisa Ohleen has been with the firm for close to 15 years.

Service Area

From its West Fargo office, NetCenter works with businesses within about a two-hour drive. Listed communities include Fargo, Moorhead and West Fargo, along with Valley City, Jamestown, Grand Forks and Wahpeton in North Dakota and Detroit Lakes, Fergus Falls and Alexandria in Minnesota. Organizations in eastern North Dakota and western Minnesota that want one long-established local provider to handle phones, network and security systems may find this combined offering a practical fit.