VoIP Providers & Business Phone Companies in South Portland, ME

Reliable Communications Inc., commonly called RelCom, is a family-owned telecommunications company based in South Portland, Maine. It sells, installs, services and repairs business phone systems, and it also handles the cabling and networking that supports them. Its territory covers most of southern Maine and some areas of New Hampshire, and it takes on work for organizations of very different sizes, from small family operations to large corporations, schools, hospitals, nonprofits and call centers.

Phone Systems and Voice Options

RelCom works with several kinds of voice platform. Customers can choose a system built entirely on VoIP, a hosted arrangement, a traditional PBX, or a hybrid that blends older and newer technology. Projects range from small key systems to large installations supporting anywhere from four phones to about 1,500.

The firm is an authorized Toshiba dealer and also sells, installs and supports Avaya, NEC and Mitel equipment. Panasonic systems are part of its service work as well. Depending on the system selected, many products carry manufacturer warranties of one to seven years.

Voice mail capabilities scale with the need. They begin with basic mailboxes and auto attendants and extend to email-integrated messaging, fax mail and interactive voice response.

Services and Specialties

The company presents itself as a one-stop shop and operates as a round-the-clock service provider. Its offerings include:

• Installing, servicing and repairing most well-known phone system brands
• Relocating a phone system from one office or site to another
• Data networks, including cabling, patch panels, racks, cabinets, jacks, switches and routers
• Wireless networking, including high-power, long-range Omni WiFi products
• Cabling for voice, data, video surveillance, paging and nurse call in existing or partly built structures
• Indoor and outdoor fiber optic installation and repair, fiber patch panels and cables, and T1 and T3 line termination with ST or SC connectors
• Paging systems, with Toa and Intracom products
• Nurse call equipment, both hardwired and wireless, that ties into a facility's PBX
• Used, refurbished and legacy telecom equipment at lower cost than new

Nurse call work is aimed at healthcare facilities, assisted living settings and retirement communities. Its cabling projects have spanned two-room offices, shopping malls and multi-building college campuses.

Clients

RelCom installs and maintains phone systems and data networks for industrial and corporate firms, real estate and retail businesses, law practices, schools and hospitals. Organizations it lists as satisfied customers include the University of New England, B&M Beans, Hammond Lumber, University Health Care, Freeport Medical Center, Saint Joseph's Manor, Casco Bay Steel, Westbrook Housing, Penn Mutual and Oxford Hills High School.

History and People

Bob and Gwen Pawlowski founded the business in 2003, drawing on a combined background spanning telecom, engineering, networking and accounting. Co-founder Jason White joined the engineering division in 2005, bringing experience in outside plant, fiber optics and data cabling, along with certification as a technician on NEC and Toshiba systems. The company says it has assisted hundreds of businesses in Maine and New England.

RelCom states that it tailors each communication system to the customer's needs and budget and plans it to expand as the organization grows. For buyers weighing providers, the combination of multiple equipment brands, in-house cabling and fiber capability, and an inventory of used equipment is what sets it apart.