VoIP Providers & Business Phone Companies in Brunswick, ME

Harbor Digital Systems is an IT services firm based in Brunswick, Maine. It combines managed technology support with its own hosted business phone platform, sold under the name Harbor Voice. The company works with small and mid-sized organizations around the state. The same technicians who look after clients' networks, servers and security also design, install and support their telephone systems.

For buyers comparing VoIP options in the Portland area, this means a single local vendor is responsible for both the phones and the network they depend on.

Harbor Voice business phone service

Harbor Voice is offered as an alternative to large carriers and resold platforms. Harbor Digital operates the service itself instead of going through third-party resellers. Plans run month to month and carry no setup charges. Core features and add-ons include:

• Local numbers with Maine's 207 area code
• Unlimited calling within the United States
• Voicemail messages sent to email
• Compatibility with approved desk phones and other devices
• Optional fax service suitable for HIPAA needs
• Optional plain-text SMS messaging
• Optional per-user call recording

Volume pricing is available for teams of five or more users.

Switching starts with a conversation about how the client's staff communicate and what problems the current system causes. The client then receives a written proposal with a defined scope. After acceptance, Harbor Digital configures the platform, installs the handsets and trains users.

Calls are forwarded to the new system first while existing numbers are formally ported, a transfer the company estimates takes roughly fifteen days. Follow-up adjustments are made after go-live. Onboarding also includes a review of the client's internet connection and router, because consumer-grade equipment may not handle voice traffic well.

Replacement gear can be recommended and installed as a separate project. Most support is delivered remotely, and on-site visits are available when needed. Angelus Urgent Veterinary Care in Kennebunk, an after-hours practice, relies on the service to keep its call messaging current during holidays and weather closures.

Managed IT and security

Beyond phones, Harbor Digital provides full managed IT. This includes twice-yearly hardware cleaning, quarterly server maintenance and security patches pushed to workstations every two weeks. It also covers redundant onsite and cloud backups and hosted email through Microsoft 365 and G-Suite, or management of an on-premises Exchange server.

Other services include network engineering, Wi-Fi design, help desk support, firewall and network security assessments, and help meeting HIPAA and PCI requirements. Firms with an in-house IT person can use Harbor Digital as backup coverage and share its tools. The company focuses on medical and dental practices, professional services firms, manufacturers and municipalities.

Its testimonials also come from a public library, a marketing company and a kitchen and bath business.

Background and team

Ben Cameron founded the business around the turn of the century to support an insurance brokerage run by his father. He holds a bachelor's degree in engineering technology from Maine Maritime Academy. His credentials include CISSP, CMMC-CCP, CompTIA A+ and Network+, and Crestron programming certification.

His technicians hold CompTIA A+, Server+, Network+ and Security+ certifications, and several have completed HIPAA business associate training. The company says it matches equipment to each client's actual needs rather than pushing hardware. It also posts typical pricing on its website so prospects can gauge costs before a sales discussion. The office is in Brunswick, northeast of Portland.