VoIP Providers & Business Phone Companies in Braintree, MA

USTeleCenters is a telecommunications company based in Braintree, Massachusetts, that has sold and supported business phone systems since 1986. It mainly works with organizations in Greater Boston and the rest of New England. It also takes on projects in many large metropolitan markets across the United States. Its clients range from single-site small businesses to large enterprises with offices in several cities. The firm also positions itself as an advisor for new companies that know little about telecom.

VoIP and Phone System Offerings

The company focuses on Avaya technology and offers both on-premise and hosted systems. For on-site deployments it installs and services the Avaya IP Office platform, including the IP Office 500. It describes itself as one of the region's leading installers of IP Office. For cloud deployments it resells Avaya Cloud Office, a hosted service built on RingCentral. That service includes unified communications, contact center tools, mobile apps, collaboration features and more than 100 integrations with applications such as Salesforce, Microsoft Teams and Google. USTeleCenters can also set up hybrid systems that combine on-site equipment with cloud services, which can help companies with remote staff or mobile field teams.

• Phone system design and implementation, plus user training from certified staff
• Troubleshooting and repair of Avaya IP Office and older Nortel key systems
• Migrations from older platforms, including Nortel-to-Avaya upgrades
• Voicemail setup, unified messaging and VoIP networking across multiple locations
• Sales of IP phones and business handsets

Network Readiness and Carrier Services

USTeleCenters points out that VoIP calls can sound poor when the data network underneath them is weak. Because of this, it treats network checks as a standard part of each project. All of its field technicians are trained cabling installers. They can run Cat 5e, Cat 6, fiber and voice wiring for phones and Wi-Fi access points. The team can also upgrade a congested network and set up the LAN so that voice traffic is kept separate and given priority. The company is a master agent for most major carriers. It helps clients move from older PRI or analog lines to IP-based services such as SIP trunking, which support number porting, DID numbers, automatic failover and cell phone integration. It also resells internet, T-1 and cable connections.

Working Style and Background

The firm's main selling point is its single-vendor model. One provider handles design, cabling, network work, hardware and carrier ordering, so the client doesn't have to coordinate several contractors. Clients work directly with project managers and sales staff, and support continues after installation. Technicians are on call around the clock for emergencies, and estimates are free with no obligation. The company says its team has more than a century of combined industry experience. It reports installing thousands of phone systems nationwide and selling tens of thousands of carrier lines and broadband services. Besides phones, it also offers door access control and general telecom consulting. This makes it a fit for buyers who want one partner to handle all of their communications infrastructure.