VoIP Providers & Business Phone Companies in Glastonbury, CT

Overview

Teleworks Communications, Inc. is a Connecticut business communications firm based in Glastonbury, a short drive southeast of Hartford. It was founded in 1997 and has spent more than 28 years planning, installing and maintaining voice and data infrastructure for organizations around the state. For phone buyers, its main work is moving companies off aging on-premises systems and traditional carrier lines onto VoIP and cloud-hosted Unified Communications platforms. Local technicians do this work in person.

VoIP and phone system services

Teleworks sells its own VoIP phone lines along with cloud-based office phone systems. It presents them as a more secure and usually cheaper alternative to what legacy telephone companies charge. Before recommending anything, the team visits the client to review the existing communications setup and checks whether the internet connection can handle voice traffic. It then works with managers and staff to design a system that fits the business, installs the handsets and trains employees on the features. Customer reviews on the site describe landline-to-VoIP conversions, phone and fax installs finished in a single day, voicemail sent to email, and office calls reaching staff who work from home. The firm also points out that discontinued phone systems no longer get security patches, which it gives as a reason to upgrade before equipment fails.

Beyond phones, the company offers a wider infrastructure portfolio, so clients can use one vendor for:

• Office phone systems and VoIP lines
• Structured cabling for voice, video and data
• Fiber optic design, installation, termination, repair and testing
• Business internet connectivity
• Video conferencing system installation
• Security and surveillance cameras
• IT relocation for office moves and expansions

Who they serve

Teleworks works with law firms, insurance agencies, financial offices and medical practices. It also serves hospitality groups and restaurants, nonprofits, municipalities, schools and campuses, and warehouse, industrial and multi-location companies. Its cabling crews coordinate with electricians, general contractors and in-house IT staff on new construction and renovation projects. The company names Hartford, Manchester, Wethersfield and Newington among the towns it covers.

Credentials and differentiators

The firm belongs to Corning's preferred installer program for fiber, which gives clients access to extended Corning warranty options. Its cabling technicians are licensed and insured. Its fiber testing includes OTDR measurement, power meter and light source checks, and certification reports for new or existing copper and fiber runs. Teleworks reports about 3,500 completed projects. It stresses that, unlike many out-of-state VoIP providers, it can send staff on site when problems come up. Reviews often name team members Rob, Doug and Brian for installation, training and follow-up support.

For Hartford-area buyers comparing business phone companies, Teleworks suits organizations that want a local partner able to handle the phone platform along with the wiring, network and office-move work around it. The company also offers a stated guarantee that its Unified Communications system and support will make employees more productive.