VoIP Providers & Business Phone Companies in East Hartford, CT

Total Communications is a technology solutions firm headquartered in East Hartford, Connecticut, that has been working with business clients since 1980. The company combines business telephony and unified communications with IT, cybersecurity, networking and infrastructure work, so organizations in the Hartford area can bring their phone systems and wider technology environment to a single vendor. Although it is based in Connecticut, it supports clients across the country, and its site names Connecticut, Massachusetts, Florida, North Carolina, the Mid-Atlantic and the Eastern Seaboard as service areas.

Voice, collaboration and telephony

For buyers looking at VoIP and business phone options, the most relevant offerings fall under the company's workplace modernization and telephony practices. Total Communications delivers UCaaS, voice and video solutions, and collaboration frameworks designed for in-office, remote and hybrid teams. Its telecommunications work is built around a single-source model with dedicated network support and one consolidated monthly bill. The firm also reviews existing telecom contracts for clients. One customer testimonial on its site describes Total checking the company's phone bills every few years and moving it to a better contract when a large rate increase was coming.

• UCaaS and unified communications
• Voice integration and high-quality video conferencing
• Telephony platforms with unified billing and dedicated network support
• Telecom bill reviews and carrier contract sourcing
• Structured cabling and network setup to support voice traffic

Broader IT and infrastructure capabilities

Alongside its communications work, the company offers cybersecurity, business continuity, disaster recovery, compliance support and IoT security. On the infrastructure side it handles data center upgrades and migrations, networking and automation, structured cabling, and ongoing systems maintenance. Its managed services include direct support from its own staff, equipment maintenance and upgrades, hardware and software services, and technology training. For longer-range planning it provides strategic consulting, technology roadmaps, communication design and vulnerability assessments.

How they work with clients

Total Communications describes its approach as consultative and says it does not push a standard package. Engagements usually begin with listening to the client and assessing the current environment to find gaps the client may not have noticed. The team then designs scalable systems that fit the client's budget. This suits organizations that want a phone system planned together with their network, security and cabling, rather than bought as a separate product.

Industries and track record

The company serves a wide range of sectors, including:

• Education, healthcare and non-profit organizations
• Government and municipalities
• Finance, banking and insurance
• Legal, manufacturing and transportation

Testimonials on its site come from Connecticut municipal IT leaders, including staff at the Town of Westport, the Town of Stonington and the City of Waterbury, with one noting a relationship of about 18 years. Other references include Waterford Schools and Ashland University, where Total helped grow a video surveillance system to more than 200 cameras across three campuses. With more than four decades in business, Total Communications is a long-established option for Hartford-area organizations that want communications and IT handled by the same provider.