CRM Consultants & Implementation Partners in Orland Park, IL

Global Dynamic Solutions is a consulting company based in Orland Park, Illinois, in the southwest suburbs of Chicago. Its work centers on a single technology family, Microsoft Dynamics 365. Rather than reselling and supporting products from many vendors, the firm focuses on planning, configuring, launching and maintaining business applications built on Microsoft's cloud platform.

This narrow focus suits organizations that have already picked Dynamics 365 for customer relationship management, or are weighing it, and would like one partner to guide them from early planning through long-term upkeep.

Background and delivery model

The company reports more than twenty years in operation and several hundred completed client relationships. Its guiding principle is flexibility: customers can choose the kind of engagement that fits their needs and budget instead of accepting a single prescribed approach. To make this work, the firm blends consultants located in the United States with a technical team working abroad.

The domestic staff serve as the main contact for clients, handling requirements gathering, meetings and coordination. The overseas team carries most of the development and technical build effort. Buyers who value having a nearby contact while also keeping costs manageable may find this arrangement appealing.

CRM and business applications

The firm's expertise spans the principal customer-facing parts of the Dynamics 365 family, along with applications for workforce and operational needs. The areas it supports include:

• Sales management
• Customer service
• Marketing
• Field service operations
• Talent and human resources
• Business Central for finance and operations

The company describes this breadth as a way to break down silos between departments, keeping information about customers, products, employees and daily operations in one connected environment. In practice, a client could begin with a sales-focused CRM deployment and later expand into service, marketing, field work or financial management with the same consulting partner.

Services

Four main service lines surround these applications. Implementation covers the initial setup and launch of a Dynamics 365 environment. Data migration transfers existing records from legacy or current systems into the new platform. Project rescue is designed for organizations whose Dynamics initiative has stalled, run over, or failed to deliver, and which need it brought back on course.

Managed services provide ongoing support once the system is live. The rescue offering may be particularly useful to companies that began a CRM effort with a different provider and now need a capable team to finish it.

Industry focus

According to the firm, its solutions are shaped around the requirements of each industry, which reduces the time clients spend explaining how their operations work. Two sectors receive special mention on its website: insurance, and organizations offering professional coaching and training.

Businesses in those fields may gain from the firm's familiarity with their processes, while companies in other industries can still draw on its general implementation and support capabilities. Interested organizations can ask for an introductory discussion with one of its business technology consultants by using the inquiry form on the company website.

MIS Technology is a small technology consultancy in Orland Park, Illinois. It works mainly with smaller manufacturing and distribution companies that are putting in their first business management system or replacing an old one. Its CRM work sits inside a wider business systems practice.

The firm represents SAP Business One, Sage 100 ERP and Sage CRM, and it also offers managed IT and custom programming. Buyers who want CRM tied closely to accounting, inventory and operations data may find this combination useful.

Services and Products

The firm describes its main business as ERP consulting for the Sage and SAP products it carries, with Sage CRM sold alongside them. Its public materials include short videos explaining what CRM is and how a business can benefit from it. These are aimed at decision makers who are new to the subject. Services named on the site and in its listings include:

• ERP and CRM consulting and solution selection
• Sage CRM, Sage 100 and SAP Business One implementation
• User training during rollout
• Ongoing post-implementation support
• Managed IT services
• Custom programming

How They Work With Clients

The company's approach is built on three stated principles. First, it combines business and technology knowledge, so it can spot process questions early in a project and avoid costly rework later. Second, it explains software features in plain business terms rather than technical jargon, so executives can judge what a capability would actually do for them.

Third, it puts heavy weight on ethics. It says quoted prices are honored as given, promised support is delivered, and clients are not billed for time consultants spend getting up to speed. Before recommending a system, the team says it first gets to know each client's operations and requirements.

The firm is candid about the risks of enterprise software purchases. It points to common problems: vendors who understand technology but not business processes, confusing product literature, and systems that fail to perform as promised. It also asks prospects to consider whether staff have bent their workflows around a poorly fitting system, or rely on inaccurate shortcuts to avoid awkward data entry. Both are signs that a new CRM or ERP platform may be needed.

Background

MIS Technology was founded by Marty Perez, who spent more than two decades as a CFO and controller at manufacturing and distribution businesses. While working with a vendor to improve his own company's MAS90 system, he saw the gap between what vendors deliver and what finance leaders need. MAS90 is a product line the firm now represents.

That finance-side experience still shapes the practice. Its pitch is aimed squarely at CFOs and owners who carry responsibility for a major software investment.

For buyers comparing CRM partners, the firm stands out for its focus on small manufacturers and distributors, its Sage CRM offering paired with Sage 100 and SAP Business One, and its ability to also handle IT infrastructure and custom development under one roof. It works from a single office in Orland Park and serves the Chicago area.