CRM Consultants & Implementation Partners in Arlington Heights, IL

KAISPE LLC is a business applications and enterprise technology firm with its US office in Arlington Heights, Illinois. Organizations evaluating CRM partners will find that KAISPE treats customer engagement as one part of a wider set of connected systems. Its CRM work sits next to ERP, process automation, custom software and AI planning. The company mainly works in the Microsoft ecosystem and also supports Oracle NetSuite.

CRM and platform capabilities

KAISPE's solutions catalog includes Microsoft Dynamics Customer Engagement, which is the most directly relevant offering for CRM buyers. The firm pairs it with Microsoft Power Platform for low-code apps, workflow automation and reporting. KAISPE also works with Dynamics 365 Finance, Supply Chain and Commerce, as well as Business Central and NetSuite.

This lets clients link sales and service records with finance, inventory and order data, so customer information doesn't sit in a separate silo. For each platform, the firm says it can deploy the system, extend it and integrate it with other tools.

Services across the system lifecycle

KAISPE organizes its services around a system's life, from first rollout to long-term care:

• New implementations, expansions of existing environments and moves off legacy systems
• Upgrades of existing business applications
• Custom development, including extensions and mobile or web apps
• Integration of CRM, ERP, portals and external systems
• Application health checks to find architecture and performance problems
• Functional, technical and advisory support beyond routine ticket handling
• AI readiness assessments that identify gaps and set priorities before pilots or agents

Packaged products

KAISPE also builds and sells its own applications, which can run standalone or connect to a client's existing platforms. Several of them support customer-facing and sales work. SalesPro365 and Sales Field Automation support sales teams. A Customer Portal gives buyers self-service access, and a Vendor Portal does the same for suppliers.

KPoD replaces paper delivery receipts with digital proof of delivery. Other products include AutoAPX for payables automation, AutoRecruit for hiring, FlexPayroll as a Dynamics 365 add-on, and several employee self-service tools for requisitions, expenses, leave, loans and training.

The company describes a three-step approach: first pinpoint the process to improve, then choose the right product and deployment model, and finally configure, integrate and scale.

Industries and background

The firm serves manufacturing, distribution, retail and commerce, professional services, construction, mining and healthcare. Manufacturing gets particular attention on its site, including tools for office and shop-floor staff. In healthcare, KAISPE offers KAISPECare and TherapyCare for clinics and therapy practices. It also offers Azure IoT solutions such as remote monitoring for air compressors.

KAISPE says it has more than 15 years of experience, over 100,000 consulting hours and more than 100 customers and partners. Besides the Illinois office, its contact pages list offices in Dubai and Karachi. The firm also runs events such as Microsoft App in a Day workshops and publishes blogs, customer stories and whitepapers.