CRM Consultants & Implementation Partners in Des Plaines, IL

Americaneagle.com is a family-owned digital agency with its headquarters in Des Plaines, Illinois. It is best known for building, hosting and marketing websites and online stores, and it also offers CRM work as part of a wider set of digital services. That makes it a good fit for organizations that want their CRM rollout handled together with their website, ecommerce platform and marketing programs, rather than given to a separate niche consultancy.

CRM services and platforms

The firm's CRM work is built on two major ecosystems. In the HubSpot partner program it holds Diamond Solutions Partner status, and its team has HubSpot credentials in CRM data migration and Salesforce integration. It is also listed as a Salesforce consulting partner. On that listing it describes implementing Salesforce in a way that fits each customer's needs, with the goal of giving businesses a complete picture of their customers. Its CRM-related services include:

• CRM implementation and configuration
• Moving data and records from older systems into a new CRM
• HubSpot onboarding for sales and marketing teams
• Custom API integrations that connect the CRM to websites, commerce platforms and other business systems
• Programmable automation and work to align sales and marketing
• Sales enablement, coaching and training

How the firm works with clients

Americaneagle.com says it plans each engagement with data, setting goals that can be measured and tracking results. Project teams combine strategists, developers, data specialists, marketers and content creators.

Because the agency also builds and hosts websites, a CRM project can be tied closely to lead capture forms, customer portals and online stores, and the same team can keep supporting the system after launch. The firm says it works with clients of any size, industry or technology stack, from small and mid-sized companies up to large enterprises.

Background, team and locations

Industry listings date the company to 1978. Its web practice goes back to the mid-1990s, and since then it reports finishing more than 12,000 web projects. The company now has more than 750 staff in over a dozen offices around the world.

That includes more than 200 programmers and developers, over 100 digital marketers, and more than ten people recognized as MVPs by its technology partners. Besides the Des Plaines headquarters, listings show offices in Chicago, New York, Washington DC, Los Angeles and Dallas. The firm stresses that it is privately held and has been profitable and stable for a long time.

For buyers worried about a partner's staying power on a multi-year CRM program, that may matter.

What sets it apart

Its main strength is breadth. Besides HubSpot and Salesforce, the agency works with content management and commerce platforms such as Sitecore, Sitefinity, Kentico, BigCommerce and Magento, and has been named a managed cloud partner by Sitecore.

A buyer whose customer data is spread across a CMS, an online store and a marketing stack can hand the whole connected system to one provider. Firms that want a small, CRM-only boutique may find it larger than they need.

Organizations near Chicago that want a local, full-service partner able to cover CRM along with web, commerce and digital marketing may want to put it on their shortlist.