CRM Consultants & Implementation Partners in Hoffman Estates, IL

Softweb Solutions Inc. is a technology consultancy owned by Avnet. It works on data, artificial intelligence and enterprise applications, and CRM is one part of that work. The company is headquartered in Plano, Texas, and its Chicago-area office in Hoffman Estates is the closest location to Elgin. A third office in Ahmedabad, India, supports delivery.

Softweb says it has served more than 1,000 clients, including over 50 Fortune 500 companies. It also cites more than two decades of digital engineering experience.

CRM and Salesforce capabilities

Buyers looking for a CRM partner will find that Softweb's CRM work is built mainly on Salesforce, where it is a listed partner. Its Salesforce practice covers the full lifecycle of a CRM program, from early advice and planning through to custom builds and moving data off older systems. The firm also works with the newer AI and data layers of the Salesforce platform.

• Salesforce consulting and implementation
• Custom Salesforce development
• Migration to Salesforce from other platforms
• Salesforce AI consulting, including Agentforce
• Data Cloud and Revenue Cloud projects
• MuleSoft integration and Tableau analytics

Softweb also has a Microsoft Power Platform practice that covers Power Apps, Power Automate and Power BI. This may suit companies that want low-code business apps or reporting alongside their CRM, or that run on the Microsoft stack.

A multi-cloud approach

Softweb's pitch is that one partner can bring Salesforce, Microsoft and AWS together, so clients can build on systems they already own. Its wider services include data engineering, Snowflake and Databricks work, business intelligence, generative and agentic AI, legacy application modernization, DevOps, and cloud migration across Azure and AWS. For a CRM buyer, this means the same team can handle integrations, data pipelines and analytics around the CRM platform.

Industries and specialties

The firm focuses on a small number of sectors and has the strongest ties to industrial clients:

• Semiconductor
• Manufacturing
• Supply chain
• Finance
• Telecom

Its published case studies include data engineering for an EV charging provider, a GenAI patent intelligence system for a legal client, DevOps and cloud modernization for a US fintech company, and an AI-based quoting tool on Azure for a supply chain services provider. Softweb also builds its own platforms.

These include Needle, an AI orchestration framework that runs agents inside a client's own environment, and ComponentIQ, a cloud design tool for electronics engineers. A third platform, built on /IOTCONNECT and AWS, automates data center operations.

How it engages with clients

Softweb describes a structured process that starts by finding high-value use cases and then moves through planned deployment. It links each project to measurable operating goals. The firm says it avoids vendor lock-in by fitting into the systems clients already run. It offers managed services after go-live, including monitoring, tuning and ongoing improvements. It says all projects are covered by non-disclosure agreements. Prospective clients can share their business challenges with Softweb's consultants and ask for a custom demo.