Medical Billing Companies & Consultants in Londonderry, NH

Boston Billing Solutions, Inc. is a medical billing firm based in Londonderry, New Hampshire. It has worked with healthcare providers across the United States for more than 25 years. The company runs a full-service billing operation for practices both small and large, and it says it is accredited by the Better Business Bureau. Most of its clients are independent outpatient clinicians. These include behavioral health providers such as psychiatrists, psychologists, mental health counselors and clinical social workers, along with optometrists, chiropractors, physical therapists and nutritionists.

Practices can choose between two pricing models. One charges per claim and is offered only to certain specialties. The other is based on a percentage. Neither model requires a long-term contract, and the firm says a new client's first claim can usually be sent within days instead of weeks or months. Optional add-ons let each practice pay only for the parts it uses.

Service plans

The Standard Plan is meant for clinicians who prefer to track their own paid and unpaid claims. Providers enter visits into a secure web-based system that sends them straight to the billing staff, so there is no need to fax encounter forms or daysheets. Insurance claims usually go out within one business day. Staff follow up on any outstanding claims the provider flags, and a monthly summary lists every claim received and billed. Free scheduling software and remote access to clinical and financial records are included, and statement services can be added.

The Deluxe Plan includes everything in the Standard Plan and adds full accounts receivable management. The team posts all payments and captures explanation-of-benefits data through electronic remittance advice. For practices that choose patient billing, it also tracks balances such as co-pays and deductibles. Clients get monthly reports on insurance and patient payments and on every encounter billed.

The firm's wider range of services covers both the revenue cycle and clinical workflow, including:

• Medical coding and claims processing
• Revenue cycle management and A/R reporting
• eEligibility checks, eRemittance and eStatements
• Online charge slips and performance dashboards
• Patient billing for copay differences and deductibles
• Authorization services and patient recalls
• Practice consulting and benchmarking
• Security and compliance support

On the technology side, practices can add an AdvancedPatient package. It includes appointment reminders, a patient portal, an iPad check-in kiosk and custom forms. There is also an electronic health record module for electronic intakes, progress notes, treatment plans and e-prescribing. The EHR offers specialty-specific documentation, built-in E&M coding, interoperability, quality reporting and mobile access. Work outside these packages can be arranged separately and billed by the hour.

Team and background

Boston Billing was co-founded by two people. President Susan Baumann is a University of Massachusetts Amherst graduate who grew the firm from a small start-up. Vice President Liz Small has a business administration degree and more than 25 years in medical billing, focused on claims resolution and recovery. The billing staff includes registered nurses and AAPC-certified coders. Other team members previously worked at United Healthcare or in a family medicine practice. The company stresses professional, courteous and confidential handling of accounts, with regular updates for clients.