VoIP Providers & Business Phone Companies in Morgantown, WV

Literati Information Technology is a Morgantown-based technology firm that acts as an outsourced IT department for growing small and midsize organizations. Its core territory is north central West Virginia, and the company also extends managed support into southwestern Pennsylvania and western Maryland. Alongside network, cloud and security work, Literati designs and deploys Voice over IP telephone systems. That makes it an option for buyers who want their phones handled by the same team that manages the rest of their technology.

VoIP and business phone services

Literati positions its VoIP offering for businesses whose legacy phone setup has become expensive, limited in features, or poorly suited to staff who work remotely or travel. The platform is hosted in the cloud, so there is no phone server or PBX hardware taking up room in the office. Key characteristics the company describes include:

• Extensions that follow the user, reachable from a desk phone, a smartphone app or a browser-based client
• Replacement of traditional phone lines, with calls carried over the existing internet connection
• Usage-based billing rather than costs tied to line count or system size
• Room to scale to thousands of extensions spread across hundreds of sites
• Guided installation and migration, with the solution matched to the client's budget

Because the phone system sits alongside networking and cloud services from the same provider, a company considering a switch can have Literati assess whether its current setup has been outgrown, recommend a fit, and handle the cutover.

Broader IT services

Beyond telephony, Literati provides managed IT, network work from planning and design through installation and administration, cloud adoption help, cybersecurity, IT consulting, and hourly break-fix support. Its managed offering comes in two tiers. SMART Premium is a comprehensive plan billed at a set monthly amount. SMART Basic centers on core security for organizations that need little ongoing help.

Managed clients get around-the-clock monitoring of their computers and networks, and the firm says it does not add charges when a server fails or the network goes down. Hourly customers can get help with failing computers or servers, application issues, virus removal and network problems. Many of these issues can be resolved remotely, which avoids an onsite trip.

Background and approach

The team behind Literati brings more than two decades of experience delivering IT services, and the company describes security as the thread running through every solution it provides. Its stated working principles are quick response, taking ownership of ongoing IT management, listening to understand each client's specific situation, and persistence on difficult problems. Staff also try to educate clients so that recurring issues can be avoided.

Published client testimonials come from organizations in Morgantown and Kingwood. They include a small business owner, a senior services organization in Preston County, and a professional firm whose expansion to several West Virginia offices relied on infrastructure Literati planned and put in place. One client describes a working relationship lasting over ten years. Others mention after-hours help and guidance on technology purchases and cloud tools. The company also runs a referral program for existing clients and contacts.