VoIP Providers & Business Phone Companies in Huntington, WV

Network Innovation Solutions, often shortened to NIS and found online at the gonis.us domain, is a managed technology provider based in Huntington, West Virginia. The firm has worked with organizations across the Tri-State region of West Virginia, Kentucky and Ohio since 2013. Its main clients are smaller and mid-sized companies that want enterprise-grade technology practices at a cost that suits a smaller budget. Business phone service is one part of a wider range of IT, security and cloud work.

VoIP and Business Communications

For companies comparing phone providers, NIS offers internet-based voice systems that run calls over the customer's existing data connection instead of traditional phone lines. It also sells a cloud-hosted PBX, so the phone system lives off-site and there is no on-premises switch to maintain. The VoIP service is listed alongside several related communication tools:

• Hosted VoIP business phone service
• Cloud-hosted PBX
• Unified communications
• Conferencing and collaboration tools
• Fax server solutions
• Mobile solutions and mobile device management
• AI-driven voice solutions

Because the same team also handles networking, internet consulting and security, buyers can bring voice, data and support together under one provider rather than coordinating separate vendors.

How They Work With Clients

NIS presents itself as an alternative to break-fix IT shops that bill by the hour. Its model combines proactive maintenance, remote monitoring and a live help desk that any employee at a client company can contact, all bundled into a predictable flat-rate arrangement.

CEO Robert Whitley has offered prospective clients two complimentary hours of service, which can be used either to fix a current problem or to audit the network and identify weak spots before they cause outages. The company also offers co-managed IT for organizations that keep some technical staff in-house, plus vendor management and business computing assessments.

Broader Capabilities and Specialties

Beyond telephony, the company's portfolio covers network security, unified threat management, content filtering, email encryption, and email protection built on Barracuda and SOPHOS products, along with Cisco-certified networking. Cloud offerings include hosted Exchange, hosted servers and desktops, Microsoft Azure, and cloud backup with file sharing. Data services include backup, data retrieval and disaster recovery as a service.

NIS is a member of the Microsoft Partner Network and supports Office 365, SharePoint and SQL Server, and it lists VMware among its infrastructure services. It has a dedicated practice for government clients, has published a case study on modernizing IT for a county municipality, and provides guidance on compliance frameworks including HIPAA, PCI DSS, CJIS and SOX.

Background and Clients

The company says its staff brings more than 150 years of combined experience.

Testimonials on its site come from a wide range of clients: the corporate office behind Gino's Pizza and Tudor's Biscuit World locations, a construction services firm in Nitro, a college that upgraded its campus network, and a group of historic Broadway theaters in New York City that had NIS overhaul their Wi-Fi.

One client says NIS has acted as its IT department for over a decade, through three changes of chief executive. For buyers in the Huntington area, that local presence and long client relationships may matter as much as the phone platform itself.