VoIP Providers & Business Phone Companies in Ashland, VA

NTouchTel is a family-owned communications provider that has operated since 2007. It is based in Ashland, Virginia, in the Richmond area, and serves businesses of different sizes and industries. The company presents itself as a hands-on, local VoIP services provider. It describes its approach as pairing the capabilities of larger national carriers with a team that knows each customer and its systems and is easy to reach.

For businesses comparing phone system dealers, the core of its offering is hosted VoIP business telephony. The company says its systems give both in-office and remote employees modern calling features without a heavy monthly cost. It also says customers can save up to 45 percent compared with traditional phone service. It describes its interfaces as user-friendly, its features as customizable and its mobility as seamless. It says the systems suit organizations in any industry.

What the company offers

• VoIP phone systems for in-office and remote staff
• Phone system hardware and devices, with help choosing suitable handsets
• Structured data cabling designed around a site's data usage
• Video surveillance with live-feed monitoring and mobile notifications
• RVAHome, a residential phone service
• A reseller program for partners
• Online customer and manager portals

On the working side, the team installs the phones and trains employees to use them. This matters for offices moving away from older equipment, because staff can start using the new features without guessing. The company also supports its customers after installation and says it offers support at all hours. Regular office hours are on weekdays during the business day. Its mission statement stresses customized communications and security solutions built around each client's particular needs, backed by a strong focus on customer service.

Its history is longer than its current branding suggests. An older directory profile described a one-stop shop covering cabling, dial tone provision, consulting, full system installations, computer networking and maintenance. The current offering keeps that breadth, now centered on VoIP and adding video surveillance. The company has also moved from its earlier Henrico address to Ashland.

The company highlights a long-term hospitality customer, Wilderness Presidential Resort. That customer describes prompt, friendly service and says it has worked with the same representatives for many years. Continuity of staff and familiarity with a customer's setup is one thing that sets the company apart. For a business that wants a local team that can combine phones, cabling and cameras under one provider, NTouchTel is a reasonable candidate to evaluate. Buyers should confirm the details of any quote directly with the company.