VoIP Providers & Business Phone Companies in Grapevine, TX

Executive Telephony, Inc. is a Dallas-Fort Worth business telephone provider. Business records connect it to the older Cross/talk Communications name, which appeared in this directory as a dealer of telephone systems and hosted VoIP. The company concentrates on small and mid-sized organizations that want a dependable business phone setup from a supplier based in the region. It describes itself as a boutique-style operation, so buyers should expect a small team and direct contact rather than a large call-center process.

The core of the offering is a VoIP platform called iProphet, which the company supplies in two forms. The hosted version runs in the cloud, so a customer does not have to buy and maintain a costly on-site phone system or employ staff to support it. Phones plug in wherever an internet connection exists, which lets staff in several offices or working remotely use the same system. The company also says its hardware is kept locally in the Dallas-Fort Worth area rather than spread across the country.

Organizations that prefer to keep equipment on their own network can choose the premise-based version. It offers the same feature set as the hosted service, and the company presents an option with no annual license fees. Both versions follow the same approach to handsets. A customer can bring existing VoIP phones, including ones from a previous provider, or buy new phones from Executive Telephony at the company's own cost.

Features and capabilities

• Voice mail delivered to email
• A custom on-hold message for each user
• Recording of all phone calls
• Conference bridge capability
• Simultaneous ringing of a mobile phone and an office phone
• A web portal where users adjust how their phone behaves and review call history
• Full function for remote users, who can work from outside the office

The company also sells SIP trunking, which carries business voice over the internet. This is a lower-cost and more scalable alternative to analog lines or PRI circuits. Its trunking accounts include shared trunks across plans, burstable trunk capacity, automatic failover that sends calls to a number the customer chooses during an outage, and E911 coverage that extends to home-based users. These points matter most to businesses with several sites, disaster recovery needs or remote staff who still need emergency calling.

Beyond the phone system, Executive Telephony handles the surrounding work. Public business profiles describe equipment installation, data cabling and consulting. The company also says it can represent every internet provider available in a customer's building and help the customer choose among them. A Yelp reviewer reported that a staff member fixed a dead desk phone remotely in a short time, which suggests hands-on support for existing users. The company is packaged as a complete service covering handsets, telephone numbers and dial tone, so a buyer deals with one provider for the whole phone setup.

For business buyers comparing local dealers, the main points are the choice between hosted and premise deployment, the bring-your-own-phone policy, and a regional focus with locally hosted equipment. Buyers should confirm current contract terms, support hours and the details of any particular feature directly with the company.