VoIP Providers & Business Phone Companies in Buda, TX

Exabar Telecom is a provider of cloud-based VoIP phone services aimed at small and medium-sized businesses. It operates from Buda, Texas, and has deep roots in Central Texas and the Austin metro area. It also serves customers elsewhere in the United States and abroad. Buyers who want a smaller, more personal vendor than a national carrier may find its approach relevant.

The company was founded in 2003. Its history goes back further, to the Merlin and Watash Communications businesses, which installed on-premise landline phone systems for Austin-area companies starting in the mid-1980s. Exabar says some of its clients have stayed with it for around forty years. That suggests a long-running relationship model rather than a recent startup.

Voice and communications offerings

The core of the business is hosted voice. Its website describes the following areas:

• Managed cloud-based IP PBX service
• Hosted business VoIP phone service
• Softphones for users who work on computers or mobile devices
• Remote teleworker setups for staff at home offices
• Voice mail delivered to email
• An AI receptionist option
• Multi-ISP bonding equipment, internet service and cabling
• Financing options for customers

This mix means a business can get phone service, the connectivity beneath it and the physical wiring from one vendor. That can simplify a move away from older premise-based equipment.

Contact center specialty

A notable specialty is cloud contact center and call center service. Exabar partners with Loway, a Swiss developer of the QueueMetrics monitoring and reporting software and the Wombat Dialer predictive dialer. Exabar describes itself as the main US reseller of these products and offers both as hosted services. Supervisors can see agent activity as it happens, such as who is on a call or on break. They can also listen in on calls and run historical reports. The dialer works alongside Asterisk-based phone systems and can run several outbound campaigns at once. This suits teams of anything from a handful of agents to a few dozen, in an office or working remotely.

The company positions itself as a boutique service, meaning it focuses on responsiveness, personal attention and direct relationships instead of the impersonal handling common at large providers. It argues that a cloud model avoids the large upfront equipment cost and ongoing maintenance of a traditional on-site phone box. Buyers comparing local dealers should weigh that against their own needs for on-site hardware. Prospective customers can reach the company through the phone and email channels on its website to discuss requirements.