VoIP Providers & Business Phone Companies in Lebanon, TN

EMI Business Technologies is a Lebanon, Tennessee company that supplies business phone systems and related network services. Its home market is Nashville and the surrounding Middle Tennessee area, though it also accepts customers in other parts of the United States. The firm sells, installs and services telephone equipment, and its current emphasis is on VoIP and cloud-hosted voice. It has been in business since 1985, when it was incorporated under the name EMI Business Communications, Inc.

Voice and VoIP solutions

Organizations shopping for a phone provider can turn to EMI for either hosted or on-premise systems. Its present VoIP package is built around Yealink handsets combined with cloud-delivered capabilities. Those capabilities include automated call greeting menus, ring groups, group conferencing, overhead and IP paging, voice mailboxes and tools for managing calls. EMI states that it can design a solution whether a customer is retiring an aging phone system, setting up a new office, or tying multiple sites together.

The company also reports having worked with a wide range of equipment makers over the years, among them ITT, TIE, Samsung, Panasonic and Toshiba. This history could appeal to organizations that still depend on legacy hardware and want a dealer able to keep it running or map out a phased upgrade. EMI says it can provide modern technology, time-tested technology, or a blend of both.

Additional services

• Carrier connectivity, including PRI, SIP, fiber and bandwidth, procured through major providers
• Low-voltage and structured cabling supporting voice, data, video and Wi-Fi
• Commercial CCTV surveillance that can be watched remotely from computers and mobile phones
• Wireless access point installation following an assessment of the customer's needs
• Paging systems, background music, television displays, projectors and sound bars
• Starlink site surveys, installation and network integration, including use as a backup internet link

Having these offerings under one roof suits businesses that prefer a single contractor for telephones, network wiring and internet service. The Starlink backup option is intended to keep cloud-based phones and other connected equipment operating if the primary internet connection fails.

Approach to service

EMI says it tailors every phone system to the way each customer intends to use it, and it creates its own training guides for client employees. Support after installation is described as a priority. A new communications system includes a month of complimentary programming adjustments plus a complete warranty covering parts and service, and customers may purchase extended warranty coverage. The company says its technicians receive continuing training and work with the same products EMI sells. It also states that it holds the licensing and insurance required for CCTV work.

Company history

The business was founded after ITT closed its telecom operation, when a field technician who had been under contract to ITT Telecom joined forces with a Nashville native. The pair developed a complete telephone equipment, installation and service company. After the founder retired in 2002, Roger Leaver ran the firm until his death in late 2017. Jason Harp, who had been with the company roughly 20 years, then purchased it and now leads it, and his eldest son has joined the staff as well. This continuity of ownership, together with more than 40 years in operation, is something buyers may weigh when evaluating a local vendor for long-term phone support.