VoIP Providers & Business Phone Companies in Coventry, RI

Anchor Telecom Inc. is a Rhode Island business phone company that has supplied telephone systems to local organizations since 1997. It calls itself "Rhode Island's Phone Guys" and works from Coventry. Its main focus is business VoIP: voice service that runs over a company's broadband connection rather than through a traditional carrier. Clients include small offices, home-based businesses, nonprofits and larger multi-line workplaces across the state.

VoIP Services and Products

The company has several options for small businesses. Owners who want a very lean setup can choose a fully virtual phone system that turns staff cell phones into extensions, with no extra hardware. Others can pair a cloud-hosted PBX with inexpensive IP desk phones, including phones for a home office. Since the provider runs and maintains a hosted PBX off-site, the company says this works well for teams with many remote workers, who can use their extension from nearly any location. Standard features include:

• Custom greetings and auto attendant messages
• Extensions and call transfers
• Call forwarding and call handling rules
• Voicemail
• Business phone numbers

For desk phones, Anchor Telecom installs Grandstream IP phones. It describes Grandstream as a manufacturer used by businesses in more than 150 countries. The website also has setup help for customers, including a phone cheat sheet, router configuration guidance, remote extension instructions and WiFi connection tips. The company also offers CCTV and security services. Buyers can request a review of their current telecom costs. Anchor says moving to its platform has typically cut clients' phone spending by about 10 to 50 percent.

How They Work With Clients

Testimonials on the site describe a hands-on approach led by owner Dan Gagnon. One Providence consulting firm said it got a callback within an hour and an on-site visit the same day to diagnose and reprogram its system. Anchor will also work with equipment a client already has. One Woonsocket eye care practice kept its Panasonic system, and Anchor added lines, expanded voicemail and recorded a patient greeting instead of pushing a full replacement. For a Newport radio broadcaster moving to a new building, the team quoted a new VoIP system and planned the switchover around the move.

Industries Served

The client stories on the site cover a range of sectors:

• Behavioral health providers
• Eye care and medical offices
• Radio broadcasting
• Retail showrooms, such as a fireplace and grill dealer
• Community organizations, including a regional YMCA
• Charitable foundations and financial consulting firms

Background and Differentiators

Anchor Telecom's main strengths are its long track record and its local, personal service. One Newport County client says Dan Gagnon has supported it for more than 20 years. During that client's move to VoIP, he stayed involved while separate network problems were sorted out. Several customers say they switched to Anchor after poor service from other local vendors and mention easy transitions and quick support. Anchor may suit Rhode Island businesses that want a provider able to handle both new cloud phone systems and older on-premise equipment.