VoIP Providers & Business Phone Companies in Jamison, PA

Lighthouse Communications, LLC is a telecommunications company based in Bucks County, Pennsylvania. It sells, installs and supports business phone systems, and today it focuses on cloud-based VoIP and unified communications. Its stated service area covers Pennsylvania, New Jersey and the wider Delaware Valley. The company lists Doylestown, Langhorne, Newtown, Southampton and Warminster among the local communities it serves. Buyers who want a nearby dealer with in-person service may find this relevant.

The company says it has operated since 1993 and describes itself as veteran-owned. It reports more than three decades in telecommunications and says it has supplied commercial phone systems to a large number of businesses over that time. Older listings described a business that sold and serviced traditional phone systems. The current website presents a cloud VoIP offering instead.

What the company offers

Its main offering is a hosted platform called Total Voice, built on 3CX communications software running on Linux. The company says the platform is hosted in large commercial data centers. Its technicians are described as 3CX-certified engineers, and the company is a certified 3CX partner. Features described on the site include:

• Unlimited extensions, with no per-user fees
• Auto attendant and multi-level IVR menus
• Voicemail with transcription sent to email
• Video conferencing and screen sharing
• Business texting and website live chat
• Call recording and call queues
• Desktop, web and mobile apps so staff can use the office number remotely
• Integration with CRM systems and Microsoft 365

The company also supplies VoIP handsets that work with the platform. These include executive and desk phones, conference phones, cordless phones and headsets. It handles network and data cabling as well, including cabling design, installation, fiber backbone work and cleanup of data rooms. This lets a customer use one vendor for both the phone system and the wiring behind it.

How it works with customers

The company says it designs each system around the customer's needs instead of using a fixed package. It installs the system and trains staff in person. A web dashboard lets customers add or change extensions, groups and greetings themselves. It offers a free on-site demonstration and a free review of current phone and internet bills, which can help a buyer compare costs before committing. The company says it does not charge for features such as video conferencing and Microsoft 365 integration on a monthly per-user basis. Customers should confirm the actual terms directly.

Lighthouse says it serves organizations of many sizes, from start-ups to multi-site companies with hundreds of employees, across a range of industries. Its call center tools, such as dashboards, wallboards and call monitoring, may suit businesses that handle many customer calls. Regular support hours are Monday to Friday, 8:00am to 5:00pm, and the company also advertises 24/7 emergency service.