VoIP Providers & Business Phone Companies in Canonsburg, PA

Call Processing Professionals is a communications dealer headquartered in Canonsburg, Pennsylvania, and operating since 1987. The business was formerly named Tri-State DIALPRO, Inc. It works across the western part of Pennsylvania as well as neighboring parts of Ohio and West Virginia, and it serves customers across that three-state region from a single base. As a small firm, it aims to be a single point of contact for clients who need telephone systems, structured wiring, security equipment and mobile wireless service.

Business phone and VoIP offerings

The dealer sells phone systems installed at a customer's location as well as hosted systems delivered over the internet. In the on-premises category, it concentrates on Panasonic products, among them the KX-NS700 IP platform. It has sold and serviced Panasonic gear since 2003. Organizations that prefer a hosted approach can select cloud voice service from a number of vendors:

• GoTo, via the company's membership in that vendor's partner program
• Nextiva
• Intermedia
• OnSIP

Based on its published listings, the company's typical customer is a small or mid-sized organization, generally with roughly 100 phones or fewer. It can support IP, digital and analog equipment. Its experience also includes voicemail, interactive voice response, automatic call distribution and on-hold music systems.

How they work

The firm manages a project from beginning to end, covering the sale, installation, testing, staff training and continuing maintenance. It states that help can be reached at any hour, every day of the year. The technicians are employees of the company rather than outside contractors, and they hold certifications from the manufacturers of the products they install. Much of the equipment the company supports is kept on its own shelves, which may shorten repair times. For Panasonic buyers, the company points to the manufacturer's seven-year warranty, software upgrades at no charge during that term, and a no-cost online tutorial for employees.

Industries and related services

Phone packages are tailored to a range of sectors:

• Auto dealerships
• Hotels and other hospitality operations
• Law practices
• K-12 schools
• Colleges and universities
• Real estate offices
• Restaurants
• Residences

Beyond telephony, the company installs and tests low-voltage cabling, including CAT 6 and CAT 5/3. It also offers sound masking to protect speech privacy, along with video surveillance systems from brands such as Mobotix, Alibi and IC Realtime. Through Pinnacle Mobile, an authorized reseller it partners with, the company provides AT&T Wireless devices and plans too.

Background and recent growth

In December 2024, the company acquired BuzCom Inc., absorbing all of that business apart from its alarm operation. It now looks after equipment previously sold by BuzCom and handles phone and surveillance sales throughout BuzCom's former territory, a move that stretches its coverage to the Uniontown area. For those weighing local providers, it may be helpful that one company can furnish a Panasonic on-site system or a hosted cloud service, plus the cabling and surveillance work that frequently accompanies such installations.