VoIP Providers & Business Phone Companies in Sunbury, OH

Vision Concept Technology at a Glance

Vision Concept Technology operates from the Sunbury Industrial Park, a short drive northeast of Columbus, Ohio. Organizations that prefer to rely on a single outside firm for telephony, network infrastructure and ongoing IT support make up its core clientele. The firm says it has been active for upwards of twenty years. It started out selling and installing equipment as a reseller and integrator, and later expanded into managed services.

Hosted Phone Service

Companies weighing their options for business phones and unified communications will find the firm's central product is a cloud-based hosted VoIP platform. Rather than keeping a phone switch on the premises, a customer shifts its calling to the hosted system. Staff can place and receive calls on desk phones, mobile devices or other compatible hardware, whether they are in the office, at home or on the road. According to the company, this model scales more easily, because lines, extensions and features can be increased or reduced as requirements shift.

The service combines multiple communication tools under one roof. Capabilities the company highlights include:

• Unlimited calling plans intended to lower telephone expenses
• Call waiting, warm and cold transfers, and call parking
• Group call pickup, allowing coworkers to answer one another's lines
• Voicemail sent to email inboxes as audio attachments
• Conferencing, messaging and mobile access that work together with desk phones
• Protections such as encryption and safeguards geared toward HIPAA concerns

Cabling Expertise

Structured cabling was the firm's original line of work and is still a major strength. The company says its own employees design and carry out the work instead of handing it to subcontractors. Its technicians hold BICSI certification and have received training from manufacturers. Each project is documented: faceplates and patch panels are labeled, and at completion the client receives a printout showing where drops are located along with test results. The scope spans copper for voice and data, spliced fiber, coax, twisted pair, and both aerial and buried runs for campus backbones. This is relevant to phone projects, since a VoIP deployment is only as dependable as the physical network beneath it.

Networking, Security and Managed IT

Apart from voice services, the company provides computer networking, with monitoring around the clock when a customer adds a managed plan. It also installs access control, video surveillance and cellular signal boosters, and supplies security offerings including anti-spam, anti-virus, backup and disaster recovery.

Managed plans carry a fixed monthly price and can be purchased as a complete bundle or selected piece by piece. They include remote and on-site assistance, a helpdesk, a network operations center, a quarterly health report and a live status dashboard.

Case Studies and Community Programs

The firm's published case studies cover a public school system spread across 13 buildings that serves close to 6,000 pupils, a conference room control installation, and a customer plagued by recurring network outages. It additionally hosts electronic waste recycling days that include documented data destruction. Taken together, these details point to a provider well matched to organizations wanting one local team to manage their phones, cabling and IT support.