VoIP Providers & Business Phone Companies in Painesville, OH

Stauffer Technologies, Inc. is a Northeast Ohio telecommunications and IT firm that sells, installs and supports business phone systems for small and midsize organizations. Its published address is in Painesville Township, east of Cleveland, and it positions itself as a local telecom consultant and provider. The company says it also takes on projects well beyond its home region, and its service-area page lists work in cities across the United States and Canada.

For buyers comparing local dealers, the main draw is the range of platforms it handles. The company works with several phone system families rather than a single brand, so a buyer is not pushed toward one product line. Its published offerings include:

• Digium Switchvox business phone systems
• Asterisk-based VoIP PBX systems, with support from administrators it describes as certified
• Avaya IP Office systems
• 3CX and Cisco phone systems
• Grandstream phones and networking products
• Hosted and on-premise deployments, using VoIP or traditional telephony

Beyond core phone systems, the company covers unified communications, mobile clients, and full call center capability. It also offers video conferencing and cloud-based voice service through an affiliated telecom platform. It presents itself as a way to reduce costs on both phone systems and monthly phone bills, and it offers a no-obligation analysis and a technology audit as a first step.

A distinguishing specialty is interactive voice response. The firm builds custom IVR systems, hosted or in-house, driven by voice or touch tone and scaled from a handful of lines to thousands. It has its own product line, Advants, which handles automated appointment scheduling and reminders. Its site also discusses emergency notification and mass calling systems, which suits organizations such as clinics, community agencies and schools that need to reach many people by phone. Customers it names include a community action agency, a manufacturer, and an aviation component company.

The company says it was founded in the early 1990s and has worked with well over a hundred organizations. It also does custom software development, application integration, outsourced IT and IT consulting, including long-range planning and temporary IT director coverage. That software background lets it program phone systems around how a customer actually works. Testimonials describe remote installation and setup, reuse of existing servers to hold down cost, and a smooth cutover to a go-live date.

The company says it uses only its own employees for installation, trains customer staff on the features that save time, and responds quickly to service requests. Business hours are listed as weekdays during the standard workday. It suits organizations that want one provider for phones, call automation and custom development.