VoIP Providers & Business Phone Companies in Mason, OH

MVDconnect, which still uses the web address mvdcommunications.com, is a business communications provider based in Mason, Ohio, in the Cincinnati area. It works with organizations of many sizes. Its Avaya phone system support is aimed at larger enterprises. The company sells, installs and supports business phone systems, cloud voice and collaboration technology.

A central part of the business is its status as an authorized Avaya business partner. It maintains existing Avaya PBX systems and says it keeps a large supply of spare parts in its own technical center. Its maintenance approach includes active monitoring, advanced diagnostics and predictive analysis. Buyers who run legacy Avaya equipment can use it to extend the life of that investment while they plan a longer-term strategy.

What the company offers

• Maintenance and support for large Avaya phone systems, with service level agreements and senior engineers
• Migration planning and execution from older on-premises PBX platforms to hybrid or fully cloud-based setups
• Cloud VoIP and UCaaS
• Managed voice and data services
• Carrier services and management, including help choosing among providers
• Video conferencing, collaboration rooms and interactive or digital displays
• Cellular backup connectivity, networking and infrastructure

The company describes itself as carrier and vendor agnostic. It says it begins with listening to the customer and then presents options rather than a single fixed package. Its stated aim is consistent service from the first consultation through installation and ongoing support, and it backs this with a service guarantee. Around-the-clock support is available through Avaya-certified staff, and customers can reach a help desk and remote support tools through the website.

For buyers, the migration work is a notable specialty. The company says it protects and maintains the legacy environment during a move to the cloud, which is meant to limit disruption to daily operations. It also advises on security and compliance for communications systems, both on premises and in the cloud. Its website shows customer testimonials from a corporate office project that included a video wall and from a large hospital in Cincinnati that uses collaboration tools for remote staff.

MVDconnect was founded in 1992 by Jeff Black, who started the business from the basement of his home in Cincinnati. It was formerly known as Cincinnati Voice and Data. The company has more than three decades of history, and its team cites over 25 years of Avaya design experience. It also runs an online shop for accessories, business phones, IP phones, collaboration bundles and interactive displays. This makes it a fit for buyers who want one local dealer to handle equipment, carrier relationships and ongoing support.