VoIP Providers & Business Phone Companies in Yaphank, NY

Telco Depot is a business communications reseller based on Long Island, New York. It supplies office telephone equipment and cloud-delivered VoIP service. The firm moved from its earlier Bay Shore address and now works out of Yaphank. Its customers include small companies, mid-sized firms and large enterprises that are buying a first system or replacing an existing one, as well as organizations with several offices that want a single, unified setup across every location.

Telco Depot presents itself as a specialist in business telephony, and it reports more than ten years in the field. Prospective customers can speak with a knowledgeable representative before they commit to a purchase. That person walks through the available options and helps match a system to the organization's size and requirements. The company also mentions discounted offers that never appear on its website, so shoppers are invited to phone, use live chat or submit a quote request to learn about them.

Products and services

• On-site business phone systems from a range of manufacturers, among them Yealink, Grandstream, Avaya and Allworx
• Mission Machines systems, which pair a server with IP handsets and work with both conventional phone lines and VoIP lines
• Z-Cloud, a hosted telephone service centered on a private cloud PBX running on a server hosted by Amazon
• Phone packages and add-on accessories suited to the office, the home, mobile devices and computers

Z-Cloud pricing is divided into levels based on how many outside calls can take place at once. Every level permits unlimited users and extensions, which means a company pays no fee for each individual seat. The levels cover groups from just a few people up to roughly fifty. According to the company, plans carry no lengthy contract and begin with a free trial. A single hosted server can handle multiple sites at no extra cost. Customers may administer the system on their own or hand that job to the company's support staff in the United States.

Telco Depot operates both as a seller of equipment and as a partner for ongoing service. Systems can be purchased through the website, and installation can be scheduled as well. The company states that its technicians will travel to a customer's premises for hands-on setup anywhere across the country. Once a system is in place, the site offers technical help, a way to connect for remote support, and online bill payment. The company adds that its customer service team is located in the United States.

For companies weighing different local suppliers, the notable advantages are the variety of equipment brands, the freedom to either own a system or subscribe to a hosted one, and the pairing of web ordering with installation in person. The company also maintains a referral program that rewards customers for passing along qualified leads. Buyers with particular needs, such as moving off an outdated system or linking several offices, should raise them during the initial consultation. Business hours are weekdays during regular office times, Eastern time.