VoIP Providers & Business Phone Companies in Valley Cottage, NY

Optima Communications Systems Inc. is a technology vendor that serves the Tri-State region from an office in Valley Cottage, New York. By its own account, the firm has been in business since 1995. It started out by reselling regional calling plans and phone service, and later expanded into a wider range of business voice products and related services. A listed Boston phone line hints that its customer base may extend past the New York area.

Organizations weighing several local dealers may find the firm's target market worth noting. It says it works mainly with smaller and mid-sized companies, non-profit groups, and government and school customers at the state and local level. That background suggests familiarity with fitting equipment to the requirements of schools, public agencies and community groups, as well as commercial firms.

Business phone and unified communications

Avaya phone systems form the center of what Optima sells. It highlights the Avaya IP Office platform, a single system that bundles voice calling, voicemail and other messaging, meetings and conference calls, customer-service queues, video, and collaboration tools. Company materials say the system can grow from a very small team to a few thousand people, and that it can be delivered in different ways, ranging from a compact physical unit to a software-based installation running on virtual servers in a data center. Optima also offers extras including multichannel customer-contact features, video meeting tools and network equipment.

For handsets, the company lists a selection of Avaya IP desk phones from the present J100 line. These range from basic units suited to lobbies, conference rooms and light users to color-screen versions with built-in Bluetooth and Wi-Fi for people who use their phones heavily. Add-on button modules are available to extend key capacity. The handsets are compatible with Avaya Aura, with IP Office, and with other call-control systems that Avaya has approved from outside vendors.

What the company does

• Sells and installs Avaya business phone systems
• Handles system programming, including remote programming, and daylight-saving time adjustments
• Repairs, services and maintains phone systems already in place
• Provides instruction on IP Office, Partner, Merlin, Communication Manager and networking subjects
• Sets up SIP trunking and carrier services
• Installs structured cabling and wireless access points
• Supplies surveillance cameras and door access control

Prospective customers can ask for a no-cost price quote on a new system, and the website's support area offers remote programming help and a resource for time changes. Optima characterizes its staff as certified, and it says its management, installation and project management personnel have accumulated substantial industry experience between them.

Since Optima covers voice, data cabling, wireless coverage, security cameras and door entry, a customer can rely on a single provider for multiple infrastructure needs. It also supports older Avaya product lines such as Partner and Merlin in addition to newer IP Office deployments. That can be useful for organizations that must keep older systems running while they plan a move to VoIP. Buyers should confirm current certifications, service areas and support terms directly with the company.