VoIP Providers & Business Phone Companies in Sparta, NJ

Absolute Communications operates online as New Jersey Telephones. It is a New Jersey dealer focused only on business telephone systems for small companies. Directory listings place the business in Sparta, in Sussex County. The company installs and services systems across the state, and listings mention towns such as Denville, Dover, Hackettstown, Mendham and Fairfield. It says it has worked on phone systems in New Jersey since 1985.

The firm deliberately keeps a narrow focus. It does not take on alarm installations, home theater work or security cameras. Instead it concentrates on telephone systems meant to stay in service for ten years or more. Buyers who want a specialist rather than a general low-voltage contractor may find this useful.

Systems and equipment

The core of the offering is Panasonic hardware, with the Panasonic NS700 platform as the flagship. Customers can either buy an on-premises system or rent a hosted/cloud phone system from the company. Key features of the premises option include:

• Off-site extensions that plug in anywhere with a reliable internet connection
• Built-in voice mail that sends notifications by email
• Use of existing phone wiring and continued operation during an internet outage
• Compatibility with lines from Verizon, AT&T, Comcast and Optimum, plus optional unlimited SIP trunks
• Browser-based administration and connections for fax, card terminals and conference phones

For handsets, the company offers digital speakerphones, VoIP desk phones, multi-line wireless handsets and headsets. It can also set up staff cell phones to act as office extensions. A smaller entry-level system is available for businesses replacing older Avaya Partner ACS or AT&T Merlin equipment. It starts at a few lines and extensions and can be expanded as the business grows.

Service and repair

Repair is a significant part of the business. The company keeps an inventory of replacement parts and says its certified technicians handle installation, configuration and repair to reduce downtime. Its repair work covers equipment from Panasonic, Avaya, AT&T and NEC, including several older Panasonic KX-TDA and KX-TDE models and Avaya Partner ACS systems. Directory listings also mention telephone and computer cabling, voice mail, paging, music on hold, door phones and emergency service.

The sales approach centers on long-term cost. The company offers a free review of a customer's phone bill and estimates on new systems. It also compares the long-run cost of owning a system with paying monthly fees for a hosted service. Customers do not have to switch carriers, and the company says it guides each client through setup so the system fits how the business operates. Online customer reviews describe small offices that replaced older Avaya and Nortel equipment with Panasonic systems.