VoIP Providers & Business Phone Companies in Little Silver, NJ

Data Network Solutions is a telecommunications and data services provider based in New Jersey. Business Automation Technology Inc., a firm established in 1989, runs it. The company recently relocated from Eatontown to Little Silver and has launched an updated website. It serves business customers with voice and internet products, built chiefly around hosted VoIP, IP PBX systems and SIP trunking. Its home territory is the Monmouth County stretch of the Jersey Shore, though it says it serves customers across the country.

Shoppers weighing local phone system vendors will find that the principal advantage is flexibility in how the service is delivered. A business that would rather not buy or maintain a PBX can subscribe to a hosted service, in which the provider's own platform supplies the calling features and the burden of on-site hardware and upkeep shrinks. A business that prefers to own its system can instead purchase an IP PBX and pair it with adaptable SIP trunking. Because the company also sells telephone hardware, equipment and connectivity can come from a single supplier.

Voice capabilities

The hosted platform handles the tasks that most offices expect from a current phone system. The features it lists include:

• Auto attendants and personal IVR menus
• Conference bridges with monitoring tools
• Advanced call-queue handling with automatic distribution
• Hold audio and messaging for waiting callers
• Sending and receiving faxes over an IP connection
• A built-in server for instant messaging
• Mobile and cellular phones that act as remote extensions
• Directory listings and busy lamp field displays
• Recorded call playback and live call monitoring
• Overhead paging and intercom functions

For contact centers, the company offers a separate package. It supports an unlimited number of agents and queues, lets administrators set different ringing strategies, and stores recordings that supervisors can retrieve for quality review. It adds predictive dialing with callbacks that hold a place in line, along with software-based phones that run on agents' computers. Supervisors can listen in, step into a conversation, and record by agent, by queue or whenever needed.

The company presents a complete, start-to-finish process for phone deployments. Its team can plan the design, set up service, transfer existing numbers, configure and test equipment before shipment, deliver it, and then provide remote support. It says this process is available for combined IP PBX and SIP trunk installations anywhere in the continental United States. Organizations with several locations may appreciate having one team manage the rollout rather than juggling multiple vendors.

Connectivity and network design

Call quality depends heavily on the network beneath it, so the company bundles data connections with its voice products. Its offerings include Metro Ethernet, Ethernet over copper, fiber and broadband internet. It also designs network architecture, drawing on partners in hardware, software, telecom and data centers. The company says it runs its own interconnected voice and IP data network, and describes its engineers as holding advanced degrees and certifications, with experience in routers, switches, firewalls and IP phone systems.

Support is described as available at all hours throughout the year. Customer service staff manage complicated telecom, software and hardware orders against project deadlines, which helps businesses working toward fixed cutover dates. The company also reports that it was recently approved as a vetted New Jersey state contractor, one of just five granted that status. Under this arrangement, state agencies, municipalities and public schools may purchase internet, voice, data, wireless and managed services from an approved price list. This suggests familiarity with the paperwork and procurement rules that public-sector buyers face.

In short, Data Network Solutions is a fit for small and midsize companies, call centers, multi-site organizations and public bodies in New Jersey and elsewhere. Such buyers want hosted or on-premises VoIP from a long-established regional provider that also supplies the circuits carrying their calls.