VoIP Providers & Business Phone Companies in Manchester, NH

SBTI Technology Solutions is a Manchester-based technology company that pairs business telephone service with day-to-day IT support. It works mainly with small and midsize organizations around Manchester and Concord, and it appeals to firms that would rather have a single local partner responsible for their computers, network and phone system than manage several separate vendors.

The company describes its overall aim as helping clients run their technology more efficiently and at lower cost, and it presents itself as a long-term partner rather than a one-off repair shop.

Voice over IP phone service

On the communications side, SBTI sets up and supports internet-based phone systems for businesses. It frames a modern phone platform as a tool for making staff more productive and for improving the experience of customers who call in. The firm highlights several capabilities that come built into the systems it provides:

• Voicemail
• Conference calling
• Voicemail delivered to email
• Call recording
• Call monitoring

Beyond these, the company notes that further features are available. That makes it a reasonable option for offices that want to record calls for training or quality review, or that want messages to arrive in their inboxes.

Flexible ways to engage

SBTI offers several engagement models. A client can hand over its entire IT environment under a fully managed arrangement, hire the firm for a defined project, or bring in its technicians as extra help during a network upgrade. This range suits a business that is moving to VoIP as a standalone project.

It also suits one that wants the new phone system supported alongside everything else on an ongoing basis. SBTI says its support goes past fixing what breaks and includes strategic planning and recommendations for improvement.

Wider IT services

Voice service sits within a broader set of offerings that cover much of the infrastructure an internet phone system relies on. These include:

• PC and Mac support and repair
• Network security
• Virus and spam protection
• Wireless solutions and cabling
• Data backup and disaster recovery
• Mobile device support
• Website support

For computer repair, technicians can work on site at the customer's premises, or clients can bring machines to the SBTI office. When submitting a service request, customers can flag how urgent the job is, from needing a same-day call to being happy with next-day attention.

What sets the company apart

A less common part of SBTI's lineup is relationship marketing through Send Out Cards. The firm promotes this as a way for businesses to show appreciation to their customers, with the goal of encouraging loyalty, repeat purchases and referrals.

Its website also includes a page setting out seven reasons to partner with the company, built around the idea that business performance and technology are now closely linked. The site does not list a founding date, staff size or vendor certifications, so buyers comparing providers may want to ask about these directly.

For organizations in central and southern New Hampshire, SBTI's main draw is the combination of phone service, networking and computer support from one locally based team.