VoIP Providers & Business Phone Companies in Youngsville, NC

Company Overview

Network South, Inc. provides telecommunications and information technology services to businesses in North Carolina's Raleigh-Durham region. Its service area also takes in Greensboro, Winston-Salem, High Point, Burlington and parts of Southern Virginia. The firm reports that it has been in business since 1994, so it can point to more than thirty years of experience with business communications. It is based in Youngsville, NC. Its mission is to make communications dependable, flexible and secure within every client's everyday operations, and it hopes to become the leading customer-focused telecom company in the Raleigh-Durham market.

Phone systems and voice services

Business voice is the foundation of what Network South offers, which matters to companies shopping among phone system vendors. The firm supplies and installs on-premises IP telephone systems based on Mitel equipment and calls itself a Mitel Gold partner. Customers who prefer hosted or private cloud deployments can choose MiCloud Connect or MiCloud Flex. According to the company, a MiCloud deployment can be put in place without interrupting normal business activity. Network South also holds a relationship with the technology services distributor Intelisys-Scansource, which lets it obtain other cloud platforms, including RingCentral, Nextiva, Intermedia Elevate, 8x8 and Five9. As a result, a buyer can weigh a premises-based system against a cloud alternative without leaving a single vendor.

The firm positions VoIP as a means of bringing voice and data together, ending long-distance fees between locations, and allowing employees to answer calls when they are away from the office. The capabilities it highlights include sophisticated call handling, voicemail delivered to email, a unified communication platform, and the blending of wired and wireless communications. It also contends that a cloud phone system reduces the need to employ highly specialized IT personnel.

How the company works with clients

Engagements start with a no-cost review of the customer's communications needs, covering voice, internet and phone systems, along with security needs such as video surveillance, card access and intrusion detection. Because Mitel offers so many products, Network South says it walks clients through the options so they receive a suitable system and do not pay for more than they need. Its services include:

• Consultation and help choosing a system
• Installation
• Ongoing maintenance
• Thorough training, with on-site sessions once a system is installed
• Solutions designed to lower costs

The company says that when a customer asks for a repair, the work is finished inside a single day. It adds that its personnel can be reached at any hour to field questions and offer help.

Internet, security and managed IT

Network South now offers much more than telephones. It procures carrier and internet services from companies such as Spectrum, Lumen and AT&T, and it constructs network infrastructure that includes cabling, fiber, Wi-Fi and LAN or WAN links. It additionally provides video surveillance, access control and managed IT services.

Its managed IT program targets small and midsize organizations. Support is delivered remotely, with technicians visiting the site as required. Listed components are helpdesk assistance, monitoring and remediation, patch management, backup and disaster recovery, and business continuity planning. The company also notes round-the-clock monitoring and support.

Cybersecurity offerings cover:

• Vulnerability assessments
• Penetration testing
• Security awareness training
• Cyber insurance consulting
• Identity and access management
• Data loss prevention
• Zero-trust planning

Network South maintains dedicated pages for the automotive, healthcare, transportation, professional services, legal and education sectors. Organizations seeking phones, connectivity, security and IT support from one regional provider may find this mix appealing.