VoIP Providers & Business Phone Companies in New Bern, NC

Business Communication Systems of NC, commonly called BCS, is a technology and telecommunications firm headquartered in New Bern, North Carolina, with a second location in Morehead City. Founded in 1999, it has spent more than twenty years supplying phones, cabling and IT services to organizations along the coast and inland. Companies that prefer to deal with a single nearby vendor for voice, wiring and computer support will find it an established choice in eastern North Carolina.

Phone and VoIP systems

Telephony is where BCS built its reputation. The firm assists organizations with selecting, setting up and upgrading business telephone systems, and it also maintains equipment that customers already own. The lineup covers Vertical and ESI systems, voice mail, remote IP phones, and voice over IP delivered either through a hosted service or on equipment kept at the customer's site. Other voice-related services include:

• Setting up a brand-new phone system or upgrading one already in use
• Continuing maintenance and support for existing equipment
• Auditing phone bills to uncover charges that serve no purpose
• Ordering phone lines and PRI voice circuits
• Structured cabling for voice and data, fiber optics included

According to BCS, it studies how a customer's current system is set up before suggesting any changes. The goal is to keep businesses from buying hardware or services they have no use for.

Data, networking and wider IT

The company also handles the computing side of the workplace, which appeals to buyers who would like phones and networks managed by the same team. BCS designs and builds networks and provides and supports servers and workstations. Its work also extends to firewalls, routers, wireless networks, VPNs and network cleanup. The services it publicly lists further include antivirus software, automated off-site data backup, domain and email service, website design and hosting, and high-speed DSL along with data circuits such as T1 and frame circuits. It has additionally referred to surveillance systems and an online ordering product for restaurants. A Barracuda partner profile describes the company's managed IT and security services, noting healthcare and government as focus areas.

Who it serves

BCS reports serving over 900 customers. They include government and law enforcement agencies, manufacturers, real estate sales and property management companies, financial and accounting firms, retailers, distributors, consulting and staffing businesses, and port and maritime operations such as shippers and marinas. Car and boat dealers, restaurants and home-office users are also among its clients. The bulk of its business is in the eastern and central parts of the state, although it says it occasionally assists customers in other areas of North Carolina and in nearby states.

How it works

The company states that its technicians are trained and certified and that it stocks a large inventory of equipment. It points to its local offices as a means of responding more quickly. Regular office hours follow the standard weekday schedule, while emergency service is offered at all hours every day of the year. BCS also says its work is guaranteed. For a business weighing local providers, the key points are a track record of over two decades, the ability to supply and support both telephone and network equipment, and physical offices in New Bern and Morehead City.