VoIP Providers & Business Phone Companies in Southaven, MS

Mid-South Telecom, LLC is a business communications and technology integrator based on Main Street in Southaven, Mississippi. Its office is in north Mississippi, but it takes on projects across the country. Its work combines phone system sales with networking, cabling, cloud and carrier sourcing. Buyers comparing VoIP providers will find it works less like a single-brand carrier and more like a consultant and installer that matches organizations with suitable equipment and service partners.

Voice and unified communications

The firm sells and supports business telephony platforms built to scale with a growing workforce and to work well on mobile devices. These systems can bring calling, messaging, conferencing, video, contact center functions and broader unified communications together for staff, wherever they work and whatever device they use.

Vendor lines featured on its site include Avaya and Unify for communications systems and Spectralink for wireless handsets. It also lists Axis, Extreme and Vertiv for related hardware. Companies that want to keep an existing premises PBX can use its SIP trunking service instead of replacing the whole system.

SIP trunking moves voice and data onto a converged connection with consolidated billing.

Cloud and carrier sourcing

Mid-South Telecom works with more than 40 vetted cloud suppliers and more than 70 carrier and supplier partners. Through these relationships, it helps clients plan, procure and deploy:

• Cloud-based unified communications and collaboration, including VoIP, presence, instant messaging and bring-your-own-device support
• Infrastructure, desktops and IT functions delivered as a service
• Cloud-hosted backup and continuity planning for disaster recovery
• WAN, MPLS, VPN, Ethernet and broadband connectivity

Clients do not have to negotiate directly with a provider. The company first studies each client's goals and current infrastructure. It then researches the options, negotiates the contract and oversees implementation. After that, it stays involved to handle support issues and escalations for the length of the agreement. Organizations considering a move to the cloud can request a complimentary custom analysis.

Cabling, networking and field services

Beyond phones, the company designs structured cabling in both copper and fiber optic. This cabling supports Wi-Fi and wireless networks as well as audio/visual systems, LED lighting, HVAC controls and sensor-based technologies. Its data offerings cover network security, collaboration tools, network infrastructure, cloud-managed networking, data center and software. A nationwide technical services operation handles installations, cut-overs, maintenance, point-of-sale, networking, voice and wireless work. A coverage map is published on the website.

How it works with clients

Each account is assigned its own National Account Manager. That manager is the client's main contact for cabling, consulting, data networking, lifecycle management, repair, security, telephony and Wi-Fi. Account managers gather requirements and then draw on specialists, certified field technicians and subcontracted crews nationwide to design, deploy and maintain systems.

The company lists experience in automotive, financial services, hospitality, real estate, logistics, retail, healthcare, insurance, government, education and software. It also serves both small and midsize businesses and enterprise organizations. It describes its approach as people-driven, emphasizing ingenuity, practical judgment and a service-minded team. Clients who prefer to meet in person can visit the Southaven office during regular weekday hours.