VoIP Providers & Business Phone Companies in Dexter, MI

Intuitive Technology, sometimes branded as Intuitive Voice, is a Dexter, Michigan company that designs, sells and services business phone systems running over IP networks. Its aim is to give organizations current voice and unified communications capabilities without the upkeep demands that come with legacy telephony hardware. Clients include small single-office firms as well as large enterprises with many locations, and the company reaches them through its own sales staff and through a network of channel partners.

Products and services

The flagship offering is Evolution UC, which is also known as Evolution PBX. This unified communications platform is built on Asterisk, the open-source telephony engine. A release in 2016 updated its foundation to CentOS 6.7 and Asterisk 11. Customers can select the deployment style that suits them:

• Premise-based systems are installed at the customer's own facility and can grow from a single site to numerous locations.
• Intuitive Cloud is the hosted edition of the phone system. Clients pick the data center that will run their service, with options spread across North America, Europe and Asia.
• Intuitive VoIP is a SIP-based calling service providing outgoing and incoming calls, local numbers and toll-free numbers. It is offered either as pay-as-you-go usage or through per-line plans.
• VoIP devices and bespoke development projects serve businesses with uncommon technical needs.

Evolution UC is positioned as a system rich in features. It handles management of multiple sites, lets administrators bring remote extensions online quickly, and interoperates with many different phone makes. Testimonials presented by the company emphasize that administrators can make changes without extensive technical training, and that the platform operates with the handsets a customer already has.

Working with the company

Interested buyers may begin with a free 30-day trial of the premise or cloud version, or they may request a price quote. The support organization consists of engineers who have worked in carrier and enterprise settings. Regular support is offered on weekdays during business hours, while a dedicated line handles serious outages at any hour. For its VoIP service, the company describes live monitoring of network and call quality, call routing that selects the best available path, reporting on uptime, backups stored offsite, and disaster recovery. It also backs its voice service with an uptime guarantee.

Partnerships with resellers are a core part of the business model. Interested firms sign up through a partner program, after which they can sell and support the platform for their own customers. The arrangement appeals to regional IT companies and telecom dealers looking for a PBX product they can offer under something like their own label.

Company history

Chris Jones, a computer telephony engineer, founded the company in 2005. He had earlier worked in an advanced voice systems group at MCI, and his career involved solutions projects for a substantial portion of the Fortune 100. Members of the leadership and support teams have lengthy telecom backgrounds, with stints at MCI and AT&T, and a number of them have been on staff since 2009. The platform earned a product-of-the-year honor in the communications solutions category in 2014. For buyers weighing different dealers, the company's notable strengths are a PBX product it develops itself, the freedom to pick cloud or on-premise deployment, and a carrier-grade VoIP service all offered by a single provider.